This month we interview Dr. Chris Bowman from Charlotte, North Carolina.
Grab a pen and paper and hang on Chris’s every word as you listen to a masterclass in patient communication.
We asked Chris to explain his “Problem Presentation System” – how he enrols his patients in a conversation process that transitions them from presenting dental problems to voluntarily requesting and accepting Best Option solutions as opposed to cheaper and less desirable dentistry.
We’ll also be learning how Chris re-orders the steps in the patient journey to work closely with his hygienists on “appointment choreography”.
This podcast is full of gems – you’ll either want to listen to again as soon as it’s finished or scribble furiously as Chris shares with us idea after idea on how best to deal with conversations that challenge many of us.
Contact Chris Bowman
Contact Chris and Ashley
You can listen to the podcast episodes using your favorite player or where we publish them on Libsyn. You can also catch the latest episode here on my blog and over on Ashley Latter’s website as well. To listen to each episode as we release them, be sure to subscribe via iTunes, Sticher or Google Play.
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Episode Length: 56 minutes, 18 seconds
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