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Academy training pathways
PRACTICE, CLINIC AND BUSINESS DEVELOPMENT MANAGERS
Essential Courses
The Practice Manager's Development Programme
12hrs vCPD
A 12-week programme in collaboration with Lisa Bainham to teach Practice Managers everything they need to know to be the best they can be.
1
The 27 Habits of Champions League Practices
35mins vCPD
CB takes an up to date look at what is currently separating the top 20% of practices from the rest.
2
Everything you need to know about creating a Champions League team
48mins vCPD
In this tutorial Chris looks at 5 essential steps in creating a Champions League team, including the ideal schedule for team communications.
3
Dealing with difficult conversations in the return to work phase
41mins vCPD
This tutorial is focused on managing other people’s performance and behaviours and recognising the unique pressure that exist in the current dental climate.
4
The Complete Guide to Dental Plan Implementation
1hr 32mins vCPD
In this extended series of interviews with Matt Hadman from Practice Plan, I create a one-stop guide to every aspect of Dental Plan implementation.
5
Optional Courses
The Practice Manager's Covid Comeback
36mins vCPD
Cara shares with us a brief personal history before detailing how the team at Christchurch were able to recover pre-Covid turnover figures just weeks after their Return to Work.
1
10 Top Tips to share with your team as we approach the Return to Work
42mins vCPD
Chris Barrow's top tips to share with your team in the Return to Work phase following lockdown.
2
What makes team members perform at their best
38mins vCPD
An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.
3
How to deal with awkward Plan patients and what to do about the nursing crisis
42mins vCPD
An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.
4
MARKETING MANAGERS
Essential Courses
The Complete Marketing Course
3hrs 22mins vCPD
A complete guide to internal relationship marketing in dental practice. Includes modules on social media, newsletters, and low-cost internal marketing.
1
Three Spreadsheets to keep your marketing on track
22mins vCPD
Three Excel templates that can help your marketing team to keep track of what’s happening, when it should be happening and how you are progressing.
4
The TCO & Marketing Development Programme
12hrs vCPD
A 15-week programme to help Marketing Managers and TCOs learn everything they need to know to be the best they can be at their jobs.
2
The continuing importance of the Practice Video in marketing
42mins vCPD
Jem talks us through his top tips for getting the best out of your video marketing. Plus a special offer for Extreme Business members.
3
Blogs, Vlogs and Podcasts - a beginners guide
32mins vCPD
Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.
5
The 12-point recommendation checklist to massively increase patient referrals
47mins vCPD
The 12 systems that need to be embedded in your practice to make the most of the most valuable (and least expensive) way to grow your business.
6
Building the health-centred practice
44mins vCPD
An interview with Sheila Scott, who I persuaded to come out of retirement for an hour and share some excellent ideas on building the health-centred dental practice and VERY profitable hygiene departments.
7
Optional Courses
The difference between Brand and Branding
55mins vCPD
An interview with Les Jones. Les talks us through the difference between brand and branding and why it is important for your business.
1
Adding life to your treatment plans - the role of Powerpoint
44mins vCPD
Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.
2
Recession Marketing in the Year of Covid-19
42mins vCPD
We look at why so many Practice Owners feel unable to give the necessary time to their marketing activities in the current climate, and some tips on how best to approach your marketing in the current climate.
3
Low cost marketing in the return to work phase
32mins vCPD
Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.
4
FRONT OF HOUSE
Essential Courses
The Front of House Development Programme
15hrs vCPD
A 12-week programme to teach your Front of House team everything they need to know to be the best they can be.
1
Moments of Truth in The Patient Experience
1hrs 44mins vCPD
How to make sure that your patients become brand ambassadors, advocates and your unpaid salesforce.
2
Optional Courses
How to deal with awkward Plan patients and what to do about the nursing crisis
42mins vCPD
An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.
1
TREATMENT CO-ORDINATORS
Essential Courses
The Complete Marketing Course
3hrs 22mins vCPD
A complete guide to internal relationship marketing in dental practice. Includes modules on social media, newsletters, and low-cost internal marketing.
1
The TCO & Marketing Development Programme
12hrs vCPD
A 15-week programme to help Marketing Managers and TCOs learn everything they need to know to be the best they can be at their jobs.
2
Moments of Truth in The Patient Experience
1hrs 44mins vCPD
How to make sure that your patients become brand ambassadors, advocates and your unpaid salesforce.
3
Mastering the End of Treatment Review
45mins vCPD
We look in detail at The End of Treatment Review - why it is so important, what type of patient you should ask, what to say and how to prepare.
4
The Philosophy and Practice of the Digitised Patient Journey
42mins vCPD
An Interview with Marcos White. How I grew my practice by 107% over 5 years by embracing digital workflow.
7
The 12-point recommendation checklist to massively increase patient referrals
47mins vCPD
The 12 systems that need to be embedded in your practice to make the most of the most valuable (and least expensive) way to grow your business.
5
Why properly trained TCOs are a MUST for your practice
54mins vCPD
Whether you are an orthodontist or general dentist, clinician, manager or TCO - if your passion is high for innovation, if you love a game-changer, you will love this conversation.
8
Adding life to your treatment plans - the role of Powerpoint
44mins vCPD
Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.
6
Overcoming objections at the point of sale – a quick guide
39mins vCPD
A complete guide on how to answer patient concerns and objections at the point of sale”. A tutorial suitable for clinicians, TCOs & team members who are involved in the POS conversation.
9
Optional Courses
How to have profitable conversations with your patients
49mins vCPD
In this interview, Simon shares with his his philosophy for patient communication, including the 3 common mistakes made and his 3 top tips for improvement.
1