to converse or talk together, usually with profound intensity, intimacy, etc.; interchange thoughts or feelings. I have an 07:00 Zoom...
Defeating the monkey brain – dealing with imposter syndrome
On Brain Pickings, Steinbeck and self-doubt
CTS – the 3 characteristics that make for great customer service team members
What an amorous pig can teach us about commitment
A trip to Milan and Lake Como – how an inspired leader shares his success with his team
The sensitive issue of staff bonuses (and what to do about them)
Getting your 2020 year in gear – in 60 minutes
A simple but brilliant idea to share patient testimonials
What to look for when you recruit team members – ZEST!
Introducing a new form of cancellation policy – discretion
Lifestyle choices when you are on campaign and chasing a target
Waking up in a funk – and what to do about it
A moment of TLC is worth more than a thousand protocols
Are you still DRIVEN? If so, don’t give in to DISTRESS.
Dealing with difficult conversations
The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.
The Power of a Bad Review – a guest post from Suzanne Stolberg
The Shangri-La – episode 2 – breakfast with Rahul
“You’re not on the list.” How a 5-star hotel can get it wrong.