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Thinking Business
a blog by Chris Barrow
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Why Manrina’s new e-book deserves a place in your inbox
If you are serious about growth, confidence and creating a dental career on your own terms, this is a very good place to start for the months and years ahead Every so often, a resource lands that does more than share ideas — it sharpens ambition. Manrina’s new e-book is one of those resources. What I Wish I’d Known Starting Out is an honest, generous reflection on the lessons behind a career in cosmetic dentistry. It brings together clinical insight, personal growth, communic

Chris Barrow
18 hours ago2 min read


The monthly management meeting. Why most practices get it wrong and why it matters so much.
If you do not sit in it, look at the instruments and make deliberate decisions, do not be surprised if you drift off course. The monthly management meeting is one of the most important disciplines in the business of dentistry, and also one of the most badly executed. Too often it starts late, finishes early, arrives underprepared and gets interrupted by exactly the kind of noise it is supposed to control. The result is predictable. Decisions get rushed, pushed back or avoided

Chris Barrow
2 days ago4 min read


A month in. One merger, one mission, and a bigger promise to dentistry.
One month in, and the mission is already clear, to help more dental professionals build stronger practices, better teams, and a bigger future. A month ago, we brought together two businesses with different histories but a shared conviction, that dentistry deserves better support, better education, and better leadership. One month in, what has become clear is this. The merger was never about combining brands for the sake of it. It was about building something more useful for t

Chris Barrow
5 days ago2 min read


A new dental marketing manager’s first challenge: knowing what to do first
A new marketing manager in an independent dental practice does not need more ideas. They need clear priorities. The real skill is not just knowing what to do, but knowing what to do first. In many independent private dental practices, the first few weeks for a new marketing manager feel deceptively positive. Ideas arrive thick and fast. A patient newsletter. A guide. Social posts. Event support. Team photos. A new email campaign. A compliance update. A referral initiative. No

Chris Barrow
6 days ago2 min read


Why no dental practice owner should go it alone now
The smartest dental owners do not lead alone There is one further conclusion I would draw from the conversations I described in my last post. If the next few years are going to demand calmer leadership, tighter systems and better decision making, then no owner should try to do that in isolation. One of the great dangers in business ownership is that you can become trapped inside your own perspective. A difficult team issue feels personal. A dip in utilisation feels alarming.

Chris Barrow
7 days ago2 min read


What a day of client conversations tells me about dentistry right now
Why good dental businesses still feel hard work I occasionally like to review a day’s conversations with clients, anonymously of course, and use that as a litmus test for what is really going on in dentistry. Not the conference version, not the social media version, and not the “everything’s fine” version, but the real version. The questions people ask, the worries they carry, the decisions they are delaying, and the standards they are trying to hold, tell you a great deal ab

Chris Barrow
May 122 min read


One simple change that will boost your Practice's efficiency - a guest post by Mark Topley
I do most of my work with practice owners on the structural problems that seem to continually drain time, energy and good people from a business. Recruitment cycles that never end. Team members who can't quite seem to get there. Managers who are technically in charge but are still doing half the previous job. Owners who feel responsible for everything. Now of course there are dozens of moving parts in any practice, and dozens of plausible places to start fixing them. But if I

Chris Barrow
May 113 min read


Politics is fragmenting. The best independent dental practices will do the opposite
What last night’s local elections mean for independent dentistry: in a fractured Britain, the best practices will become anchors of stability Overnight’s local election results point to something bigger than a bad night for one party. They suggest a more fragmented, volatile political environment in which Labour has lost ground, Reform UK has made the sharpest gains, and the wider two-party grip continues to weaken, with other parties also picking up support. In plain English

Chris Barrow
May 82 min read


Plans, pressure and the private pivot
In this episode, Chris sits down with Simon Reynolds of Patient Plan Direct and Andy Sloan of Agilio to explore one of the more significant developments in the dental business landscape, Agilio’s acquisition of Patient Plan Direct. What follows is a thoughtful conversation about consolidation, strategy and the future direction of UK dentistry. Simon reflects on his own journey into the sector, from Yorkshire and university life to becoming deeply involved in the growth of Pat

Chris Barrow
May 82 min read


Four words that differentiate your business
Independent private practices need to stop apologising for who they are. You are not the NHS. You are not a dental factory. You are not a private equity spreadsheet with surgeries attached. And that is exactly your advantage. In today’s market, there are four words that can differentiate an independent private practice more powerfully than any discount, finance offer or smile package ever will: Access. Hospitality. Experience. Ownership. Start with access. Millions of patient

Chris Barrow
May 72 min read
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