Chris BarrowSep 3, 2019Waking up in a funk – and what to do about itWhen my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first...
Chris BarrowAug 14, 2019Dealing with difficult conversationsI’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...
Chris BarrowAug 12, 2019The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...
Chris BarrowJul 16, 2019Writing as a catharsis (after a day of challenges)Sometimes, writing things down is part of the catharsis of dealing with them. I write a hand-written diary every morning, come rain or...
Chris BarrowJun 24, 2019The Man in the Overcoat – 20 years in and he is still following meI cast my mind back to 1998 – I am 12 months into dental business coaching and accepting every speaking invitation that comes in, no...
Chris BarrowApr 24, 2019Half-empty or half-full? A beginners guide to the rest of today.Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...
Chris BarrowApr 12, 2019A Friday riff on how to be at the receiving end of excellent customer serviceI’m in The Bunker this morning (with a huge sigh of relief after 12 consecutive days on the road, visiting four countries, two global...
Chris BarrowMar 29, 2019Friday morning riff on a week of conversationsFriday morning and a day in The Bunker on video calls with coaching clients – a monthly catch up between workshops that gives them a...
Chris BarrowFeb 14, 2019What are you sending patients home with – a solution or more problems?We have previously agreed that new patients come to see you because: they have moved in to the area and are looking for long-term care...
Chris BarrowJan 29, 2019The rise of the multi-site independently-owned micro-corporate. An opportunity for you?Let’s go back 20 years – the millennium is approaching and imagine I’m predicting at a conference that, by 2019, there would be a new...
Chris BarrowJan 24, 2019The Epiphany – having that Star Trek moment in your thinkingI’ve observed that, in a coaching meeting, there is very often a moment when a light bulb flashes in the client’s head and they suddenly...
Chris BarrowJan 14, 2019Travelling again – a quick riff on starting the weekMy three weeks at home are complete and I’ll be on the 18:23 to Euston this evening in preparation for the first Extreme Business...
Chris BarrowJan 11, 2019The PPFC formula – dealing with difficult people and sensitive situationsOne of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...
Chris BarrowNov 30, 2018Just stare at each other“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an...
Chris BarrowOct 23, 2018Reflections on journallingA writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been...
Chris BarrowSep 26, 2018What Fougasse teaches us about customer serviceWriting under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...
Chris BarrowSep 4, 2018Starting again (knowing what you know now)Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time....
Chris BarrowJul 11, 2018Just one day – and just one win awayMy weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...
Chris BarrowJun 5, 20188 words that will transform your treatment plan presentationsWhen presenting a treatment plan, begin with: The best way I can help you is…….
Chris BarrowMay 21, 2018Trade Shows, optimism and the final GDPR countdown – a Monday morning riffThe Show The Sunday recovery from a dental trade show never seems enough before we are back to it on Monday morning. The Dentistry Show...