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Waking up in a funk – and what to do about it
When my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first...
THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Aug 14, 2019
Dealing with difficult conversations
I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...
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Chris Barrow
- Aug 12, 2019
The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.
I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...
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Chris Barrow
- Jul 16, 2019
Writing as a catharsis (after a day of challenges)
Sometimes, writing things down is part of the catharsis of dealing with them. I write a hand-written diary every morning, come rain or...
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Chris Barrow
- Jun 24, 2019
The Man in the Overcoat – 20 years in and he is still following me
I cast my mind back to 1998 – I am 12 months into dental business coaching and accepting every speaking invitation that comes in, no...
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Chris Barrow
- Apr 24, 2019
Half-empty or half-full? A beginners guide to the rest of today.
Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...
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Chris Barrow
- Apr 12, 2019
A Friday riff on how to be at the receiving end of excellent customer service
I’m in The Bunker this morning (with a huge sigh of relief after 12 consecutive days on the road, visiting four countries, two global...
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Chris Barrow
- Mar 29, 2019
Friday morning riff on a week of conversations
Friday morning and a day in The Bunker on video calls with coaching clients – a monthly catch up between workshops that gives them a...
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Chris Barrow
- Feb 14, 2019
What are you sending patients home with – a solution or more problems?
We have previously agreed that new patients come to see you because: they have moved in to the area and are looking for long-term care...
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Chris Barrow
- Jan 29, 2019
The rise of the multi-site independently-owned micro-corporate. An opportunity for you?
Let’s go back 20 years – the millennium is approaching and imagine I’m predicting at a conference that, by 2019, there would be a new...
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Chris Barrow
- Jan 24, 2019
The Epiphany – having that Star Trek moment in your thinking
I’ve observed that, in a coaching meeting, there is very often a moment when a light bulb flashes in the client’s head and they suddenly...
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Chris Barrow
- Jan 14, 2019
Travelling again – a quick riff on starting the week
My three weeks at home are complete and I’ll be on the 18:23 to Euston this evening in preparation for the first Extreme Business...
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Chris Barrow
- Jan 11, 2019
The PPFC formula – dealing with difficult people and sensitive situations
One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...
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Chris Barrow
- Nov 30, 2018
Just stare at each other
“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an...
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Chris Barrow
- Oct 23, 2018
Reflections on journalling
A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been...
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Chris Barrow
- Sep 26, 2018
What Fougasse teaches us about customer service
Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...
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Chris Barrow
- Sep 4, 2018
Starting again (knowing what you know now)
Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time....
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Chris Barrow
- Jul 11, 2018
Just one day – and just one win away
My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...
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Chris Barrow
- Jun 5, 2018
8 words that will transform your treatment plan presentations
When presenting a treatment plan, begin with: The best way I can help you is…….
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Chris Barrow
- May 21, 2018
Trade Shows, optimism and the final GDPR countdown – a Monday morning riff
The Show The Sunday recovery from a dental trade show never seems enough before we are back to it on Monday morning. The Dentistry Show...
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