to converse or talk together, usually with profound intensity, intimacy, etc.; interchange thoughts or feelings. I have an 07:00 Zoom call this morning with ...

a central stone at the summit of an arch, locking the whole together. At the extreme, there are the keystone team members. The keystone team members are thos...

I’m delighted to announce the launch of our third stand-alone course on The Extreme Business Academy platform: “Moments of Truth in The Patient Experience.” ...

I met Dr. Sonika Burger at The Campbell Academy One Year Implant Course last Thursday. My presentation was the usual Chris Barrow content on "marketing for i...

It was the 60’s and 70’s British financier Sir James Goldsmith (one of my more controversial personal heroes) who coined the phrase: If you can see a bandwag...

I find myself working for the third consecutive weekend this month and it’s not making me happy. The first two weekends I worked on Sunday, preferring to run...

It has been very humbling to read the daily submissions of those enjoying our Get Your Year in Gear (GYYIG) programme this month. I have written in the busin...

For many of us, first proper day back at work tomorrow – the party being over. It occurred to me as a jogged through a frosty Dunham Massey Country Park this...

I knew I’d had a good night when I woke up at 05:00 this morning, flat on my back in bed, all the bedroom lights on and still wearing my glasses – at least I...

On the 06:40 from Cardiff Central to Leeds (via Birmingham New Street) in a first class carriage (thank you Phillippa) and with reasonable wifi and my Bose w...

Google are now rolling out their challenge in the instant messaging market (not yet in the UK) and, according to the USA reviews, it’s looking very good and ...

We now upload 1.8 billion photographs to The Cloud every 24 hours. Interesting terminology there…. Upload – as if it is travelling upwards The Cloud – into s...

Here’s what dentistry 2016 looks like through the eyes of the patient: The beginning game: I decide it’s time to do something about my teeth because a trigge...

My new web site is due to launch next week and, with the help of Dental Focus, we have given serious thought as to how it should look. When we are asked the ...

“Should we publish our price list?” A question that continues to surface after all these years. The answer is always a “yes”, whether you have a printed vers...

Things I hear every week: We used to….. have daily huddles hand out referral business cards ask for word of mouth recommendations send out a regular patient ...

I’m including the digital brochure for the 2017 programme at the end of this post. I’m delighted to be included as a guest lecturer again on The Year Implant...

The “other” event of the weekend (apart from my 63rd birthday celebrations) was the announcement that, with immediate effect, Google are going to increase th...

In the ratings war for the attention of your potential new patients/clients, your marketing collateral is human interest. It matters not how amazing your pre...

Day #3 of thoughts about Word of Mouth marketing in 2016. I’m often asked: “How do I get my team to ask for referrals?” Many is the time that I’ve observed t...