THINKING BUSINESS
a blog by Chris Barrow

Your cancellation policy

Clients of mine are currently reviewing their cancellation policy and would like to know if anyone in the DBC community can share what works best for them. Questions raised are whether to “fine” for late cancellations or whether to take deposits on longer appointments, and what the thresholds and parameters for this should be. In addition, any tips for receptionists to help them address this issue sensitively but firmly are essential. Your input is appreciated!

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