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A simple and yet profound statement from Sarah Buxton at yesterday's Practice Plan regional workshop tour in Heathrow:
"you can either buy loyalty or earn it."
I reminded the audience of the two possible WhatsApp messages they could receive on a Sunday evening:
"Hey Boss - just to let you know I'm leaving - I've accepted a sign-on fee and a pay rise from a competitor and so I'll be finishing at the end of the month."
"Hey Boss - just to let you know that I've turned down a sign-on fee and a pay rise from one of our competitors because I love working for you and being a part of our team."
You get to choose which message you receive.
Mark Topley is taking a lot at the moment about how to be a Great Boss.
It strikes me that we all need to be listening to him.