I’m frequently contacted by people who have products and services of relevance to my clients. For over 25+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas.
Having worked with Phillippa Goodwin and her business Essential PA for over 12 years now I have no hesitation in recommending her to my clients (she has worked with many of them). I want to share her latest offering, specifically for dental practices and dental practice owners, as I think it could be of great benefit to many of you.
Phillippa has recruited a group of Treatment Co-ordinators and now offers dedicated Virtual Treatment Coordination, Management or Marketing Support for dental businesses.
Essential PA can support every aspect of managing your dental business, from everyday management and clinical diary management tasks to being there every step of the way for your patient's treatment journey; leaving the dentistry to you. The list of possible tasks includes:
total management of all new enquiries and referrals
compilation and coordination of patient correspondence
appointment reminders and answering customer queries
observing existing systems and advising areas for improvement
development of social media where appropriate
website updates where necessary or appropriate
regular reporting and reviews with the surgeons and/or business owners
professional liaison with the dental practice management teams
coordination of the clinical diary
creating template correspondence where appropriate
creating an accounting system
developing marketing materials
I genuinely think this is a fantastic service if you are strapped for time and/or stressed about your to-do list of non-clinical tasks - formatting and sending out treatment plans or following up with new enquiries or patients in treatment - but don't have the budget for a full-time TCO.