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Thinking Business
a blog by Chris Barrow
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Trust the process




Phrases I hear every week:


  • We tried a newsletter once and it didn't work;

  • Recruitment is a nightmare, nobody is responding to our adverts;

  • I haven't got the time to..........

  • The patients won't like that;

  • The team won't like that;

  • The clinicians won't like that;

  • I'm worried that if we increase our prices, patients will leave;

  • What if we expand and the room doesn't fill?

  • I can't get my associates to let the nurses scan patients;

  • The plan review is due and I'm scared to raise the premium;

  • She has worked here for years, isn't performing, will not change, but knows all the patients.


And so it goes on - reasons why not, rather than reasons why.


Healthcare folks love evidence, it's how they are trained, so if the evidence for change is overwhelming, why the reluctance?


There's a brilliant question to ask yourself, quoted my Oliver Burkeman in "Meditations for Mortals".


"What if it were easy?"


Sometimes, you have to trust the process.


The Extreme Business Process©




 
 
 

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