The viewpoint from a business manager - an interview with Lucie Simic

Discover the six essential Strategies to turn an Average Dental Practice into a Truly World Class One

Lucie Simic beegan her working life as a Journalist and after helping Mike Hesketh at the Exeter Dental Centre with his social media strategy, became his Business Manager. (Mike was a previous guest on our podcast).

In just four years they turned a Practice whose turnover was £400,000 to £2.4M, eventually selling it to BUPA for £3.2m.

Lucie implemented 6 strategies that allowed this to happen and in this podcast, you will discover what they are and how they created a truly world class dental practice. You will discover;

• The importance of setting a vision and selling the dream to the team

• What a Brand Book is and why it is needed

• The essential traits when recruiting for a committed and successful Business/Practice Manager

• How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay!

• The difference between a Staff Journey and a Patient Journey and why you need both to be truly world class

• The difference between a Growth Chat and an appraisal and how you can give your people a progression plan

• The importance of measurement - do you know the hourly profit rate per surgery? Why you need to...

• Why morning huddles are essential and what happens in them

• Front of House - why they are the most important people in your Practice, you will see them differently after hearing Lucie

AND MUCH MORE.

Listen via the player below or via your favourite podcast player.