In this month's podcast, Ashley and I welcome Grant Watson, Director of Operations for Envisage Dental, a group of 20+ practices on a rapid growth curve.
During our conversation you will learn:
about Grant’s previous career history in laser-eye surgery, dermatology, injectables and other regulated healthcare sectors;
whether there really is any difference between dentistry and other sectors?
why Grant focuses on people, processes and patients;
the importance of regularly putting "fertiliser on the field”;
a typical week in the life of a micro-corporate ops director;
how Envisage are approaching the current recruitment and retention crisis;
how Envisage are preparing for the effects of the cost of living crisis on patient confidence;
why it has now become important to work smarter AND harder!
how Grant uses the Japanese work ethic of Kaizen to achieve marginal gains.
Join us for a fascinating insight in to micro-corporate life.
Find Grant Watson on LinkedIn HERE
Listen via the player below or via your favourite podcast streaming service.