Offending your clients – with love

Just about to kick off our third workshop of the week. Last night I was in tucked up in bed and lights out before 9.00pm – absolutely trashed. Up at 5.00am this morning to write the ezine – a good night’s sleep has done me the power of good. Small room today – about 25 people – more fireside and less cabaret – a nice change. Yesterday I went too far with a client in the workshop – told him his attempt at an elevator speech was c**p in front of his team – his body language told me he was angry and humiliated. I apologised publicly at the end of the day. Sometimes I go too far – but its from a place of genuinely caring and wanting success for my clients.