Memories of Boots Dentalcare
As expected, an audience of over 500 last night on the campus of Nottingham University – a new location for Talking Points and well supported by an enthusiastic crowd. I was delighted to meet with Chris Potts, former clinical director at Boots Dentalcare – and still working for Boots as they dismantle their healthcare services. We reminisced about the 18 months I spent helping them to create and “roll-out” a consistent patient journey experience across their 40+ in-store practices. It was a great business with great people – both in the practices and at their Nottingham Head Office – a business which, in my humble opinion, should have been supported and allowed to grow and prosper. My wish is that the exercise in corporate high-street dentistry will be repeated in the future by a similarly forward-thinking team. I would love to take a leadership and coaching position in such an organisation.