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Thinking Business
a blog by Chris Barrow
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What AmDram teaches us about changing our patient experience
Your team have been doing something a certain way for years – and you suddenly pitch up and announce that you want things done...

Chris Barrow
Jul 26, 20192 min read


Needles, Haystacks (and bad apples) – building a championship support team
Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...

Chris Barrow
Jul 25, 20191 min read


Walking the floor – lessons in leadership from the former owner of Harrods
I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the...

Chris Barrow
Jul 24, 20192 min read


Some current trends across my client base
Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in...

Chris Barrow
Jul 22, 20191 min read


The Extreme Business Academy – July content
Members of The Extreme Business Academy will be enjoying the following new content this month: An extensive video and audio interview...

Chris Barrow
Jul 1, 20191 min read


A Thursday riff on the relentless pursuit of excellence
Today Edinburgh in the morning, Glasgow in the afternoon and home late tonight. Tomorrow a Bunker Day and, as well as some client calls,...

Chris Barrow
Jun 27, 20192 min read


South Africa day #1 – SADA and The Patient Experience
Just proving how small a world it is – I was boarding my flight from Dubai to Durban yesterday morning and a voice said “Good morning Mr....

Chris Barrow
Jun 21, 20192 min read


Three leadership styles
DIY – “I’ll do it myself – it’s quicker and easier”; Command & Control – “we are doing it my way or the highway – and I want to see...

Chris Barrow
Jun 19, 20191 min read


Recruiting Excellence – a guest blog by Jane Lelean
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

Chris Barrow
Jun 18, 20192 min read


The Clown as The Catalyst
I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay,...

Chris Barrow
May 15, 20192 min read


Who on earth would want to build the 100-year dental business – and why?
Preamble (well, actually, ramble) I spend a lot of my time nowadays advising clients on their exit strategy: when is the best time to...

Chris Barrow
May 3, 20193 min read


Surrounding yourself with the right people
When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...

Chris Barrow
May 2, 20191 min read


Are you taking the Populist or Expert Approach in business?
A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...

Chris Barrow
Apr 26, 20191 min read


Half-empty or half-full? A beginners guide to the rest of today.
Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...

Chris Barrow
Apr 24, 20192 min read


Feeling the pulse – where have all the good people gone?
My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days....

Chris Barrow
Apr 11, 20193 min read


Taking a 3D approach to teamwork
Problem 1 – same stuff – different day I have a sense that there are dental teams out there who are waiting for some direction; for the...

Chris Barrow
Apr 4, 20192 min read


Continuity in customer service and what we learn from The Wizard of Oz
One of the greatest continuity errors in the history of film-making appears in The Wizard of Oz, when Dorothy meets The Scarecrow. During...

Chris Barrow
Mar 27, 20192 min read


Understanding people – probably the biggest challenge that we all face
I recently polled the members of my private Facebook group – The Extreme Business Forum – asking them for three favourite subjects that...

Chris Barrow
Mar 25, 20191 min read


A Tuesday morning riff on Dental Students, content development, technology and banking fraud
The Future of Practice Ownership Over the weekend I was asked to deliver a session on “Marketing in Independent Practice” to delegates at...

Chris Barrow
Mar 19, 20193 min read


The Business Development Manager job description – a free download from a happy man
I’ve had a marvellous week. Rachel Turner sorted my head out on Monday. Phillippa Goodwin has moved me effortlessly between Manchester,...

Chris Barrow
Mar 8, 20192 min read
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