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What AmDram teaches us about changing our patient experience
Your team have been doing something a certain way for years – and you suddenly pitch up and announce that you want things done...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Jul 25, 2019
Needles, Haystacks (and bad apples) – building a championship support team
Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...
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Chris Barrow
- Jul 24, 2019
Walking the floor – lessons in leadership from the former owner of Harrods
I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the...
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Chris Barrow
- Jul 22, 2019
Some current trends across my client base
Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in...
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Chris Barrow
- Jul 1, 2019
The Extreme Business Academy – July content
Members of The Extreme Business Academy will be enjoying the following new content this month: An extensive video and audio interview...
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Chris Barrow
- Jun 27, 2019
A Thursday riff on the relentless pursuit of excellence
Today Edinburgh in the morning, Glasgow in the afternoon and home late tonight. Tomorrow a Bunker Day and, as well as some client calls,...
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Chris Barrow
- Jun 21, 2019
South Africa day #1 – SADA and The Patient Experience
Just proving how small a world it is – I was boarding my flight from Dubai to Durban yesterday morning and a voice said “Good morning Mr....
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Chris Barrow
- Jun 19, 2019
Three leadership styles
DIY – “I’ll do it myself – it’s quicker and easier”; Command & Control – “we are doing it my way or the highway – and I want to see...
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Chris Barrow
- Jun 18, 2019
Recruiting Excellence – a guest blog by Jane Lelean
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
- May 15, 2019
The Clown as The Catalyst
I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay,...
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Chris Barrow
- May 3, 2019
Who on earth would want to build the 100-year dental business – and why?
Preamble (well, actually, ramble) I spend a lot of my time nowadays advising clients on their exit strategy: when is the best time to...
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Chris Barrow
- May 2, 2019
Surrounding yourself with the right people
When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...
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Chris Barrow
- Apr 26, 2019
Are you taking the Populist or Expert Approach in business?
A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...
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Chris Barrow
- Apr 24, 2019
Half-empty or half-full? A beginners guide to the rest of today.
Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...
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Chris Barrow
- Apr 11, 2019
Feeling the pulse – where have all the good people gone?
My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days....
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Chris Barrow
- Apr 4, 2019
Taking a 3D approach to teamwork
Problem 1 – same stuff – different day I have a sense that there are dental teams out there who are waiting for some direction; for the...
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Chris Barrow
- Mar 27, 2019
Continuity in customer service and what we learn from The Wizard of Oz
One of the greatest continuity errors in the history of film-making appears in The Wizard of Oz, when Dorothy meets The Scarecrow. During...
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Chris Barrow
- Mar 25, 2019
Understanding people – probably the biggest challenge that we all face
I recently polled the members of my private Facebook group – The Extreme Business Forum – asking them for three favourite subjects that...
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Chris Barrow
- Mar 19, 2019
A Tuesday morning riff on Dental Students, content development, technology and banking fraud
The Future of Practice Ownership Over the weekend I was asked to deliver a session on “Marketing in Independent Practice” to delegates at...
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Chris Barrow
- Mar 8, 2019
The Business Development Manager job description – a free download from a happy man
I’ve had a marvellous week. Rachel Turner sorted my head out on Monday. Phillippa Goodwin has moved me effortlessly between Manchester,...
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