Why customer service lessons from BUPA, Chicago and an Optician matter for every dental practice

What dentists can learn from customer service wins and failures

In this episode of "Two Reds are Better than One" podcast, Chris and Ashley explore a variety of customer service experiences from their travels, highlighting both excellent and poor examples. These stories offer valuable lessons for dentists and practice owners. 

The insights shared in this episode are so impactful that everyone in the practice should listen.

In this episode, you will discover:

• Chris's Experience at Bupa: Chris recounts his experience when attending a health screening at Bupa, where the initial response was less than satisfactory. This underscores the critical role of the 'Front of House' in your dental practice, often referred to as the 'Managing Director of First Impressions.'

• Ashley's Chicago Story: Ashley shares a story from his recent trip to Chicago, illustrating a conversation with a hotel employee that emphasises the importance of teamwork.

• Ashley’s Three Lessons: Ashley offers three key lessons on navigating a challenging economy while maintaining a positive mindset.

• Chris's Treatment Coordinator Experience: Chris describes how an Optician's Treatment Coordinator delivered exceptional customer service, which led him to invest over £1000. Chris and Ashley analyse this consultation.

• Chris and Ashley's final recommendations on how to prosper in a challenging economy.

Listen via your favourite podcast streaming service or via the player below.