top of page
a blog by Chris Barrow


"There are decades where nothing happens; and there are weeks where decades happen"

In scenes reminiscent of October 1917 in Russia, we have:

JH Law LLP asking for the equivalent of crowdfunding to finance action, the goal of which is:

  1. consider the legality of the CQC’s actions to date, and to ensure that practices can return to work without fear of arbitrarily being closed by the CQC; and

  2. to consider what, if any, legal action can be taken to compensate practices for the period of closure enforced by the CQC from the 25th March 2020 onwards.

Taylor Defence Services Ltd issuing an "update on re-opening of dental practices for clinicians who seek to treat their patients under a private contract." A fairly explosive document to say the least:

Then, all within a few minutes.......

The publication of a statement from John Milne at the CQC:

"We have just been forwarded a letter from John Milne, Senior National Professional Advisor at the CQC.

He was asked by a representative of the MyDentist Group, among other things, which regulator will inform the profession on the date we can return to work, and when will this announcement be made?

Mr Milne’s response is as follows:

'It will be dentists themselves that decide when they will return to work. Dental practice has not been included in the list of businesses that must close.

Indeed, most practices have been open but not providing face to face care as part of the public health advice given by the CDO. The dental profession has supported this public health agenda at considerable cost, particularly for the private sector.

The CDO this week announced that “nothing has changed” and this implies that the agenda of the public only attending with urgent need to reduce the risk of them acquiring Covid-19 is still in play.

NHS contract holders are supported financially and will take their cue for returning to work from the NHS.

For private providers the situation is more difficult, particularly when they feel their patients are unable to access appropriate urgent care. Some private providers have taken the decision to offer services. Some also have asked CQC to “approve” or “endorse” their decisions. It is not CQCs remit to do this.

CQC stated on 3rd April that where providers do decide to offer active care that we would seek assurances from the provider that they are delivering safe and well led care; especially in accordance with the public health requirements governing appropriate responses to the Covid-19 pandemic.

Routine CQC inspections have ceased, but where we have serious concerns we may physically inspect a provider.

More likely, the way we will seek assurances from a provider will be via Email and telephone contacts- more like a “virtual inspection”

This appears to be yet another indication that the CQC are back tracking from the position that they have held for the last two months.

Their email update of the 3rd April quite clearly stated ‘All routine dental care should have stopped. Practices should offer telephone triage and advice, giving prescriptions where necessary.’

The CQC’s position in our view could not have been clearer; “all routine dental care should have stopped” and refer patients to an urgent dental care centre.

It is only now when they have been challenged on this decision that appear to be holding the dentists themselves in charge of this decision and are denying that they have adopted the CDO’s guidance as a legally binding position."

And as a tantalising post-script, we hear that BUPA has brought employed staff back into practices this week to set up for a restart with additional PPE which is being delivered in the next two weeks.

Finally (enough for one Monday I suspect) - the BAPD have their say:


Almost 2000 members voted in the recent poll

97.5% voted 'I have NO confidence in the Office of the Chief Dental Officer of England'

2.5% voted - 'I do not agree in a vote of No confidence in the Office of the Chief Dental Officer of England'

We actioned upon this and have sent a letter to the following parties. The complete letter has been added, it can be copied and sent to your individual MPs.

OCDO (Office of Chief Dental Officer)

Matt Hancock

Jo Churchill

Jeremy Hunt

Sir Keir Starmer


The Times

The Sun

The Mirror

The Metro



18th May 2020

Dear Mr Health Secretary

Re: Vote of No Confidence in the Office of the Chief Dental Officer (England).

We are writing on behalf of the members of the British Association of Private Dentistry. It is our position that the members we represent have no confidence in the current structure, remit and functioning of the Office of the Chief Dental Officer of England and therefore the manner in which dental care in England and the UK is being managed. Patients have the right to expect reasonable access to necessary dental care during this crisis, regardless of where they reside in the UK.

A vote has now been held of our members which indicated that 97.5% have no confidence in the Office of the Chief Dental Officer. There were over 1600 respondents.

We absolutely recognise that the COVID-19 pandemic is an unprecedented global event that has led to a crisis in the delivery of healthcare generally, but sadly, for those patients in England who have had to suffer with severe dental problems, it has also exposed serious gaps in the planning and administrative systems for the delivery of dental services in our country, and also the lack of a coherent plan involving all service providers in the event of a crisis such as the current pandemic. The overt exclusion of private dental care providers from the outset has almost certainly led to much of the unnecessary pain and suffering and even life-threatening situations some patients have had to face. The dental profession and dental patients are in the news for all the wrong reasons.

Dentistry is an essential part of any healthcare system, indeed the government document of 1st May 2020 recognises this and clearly indicates that dental practices were exempt from the requirement to close. Therefore the events that unfolded for dentists and their patients, namely:

● the instruction for all practices to cease seeing patients face to face

● the lack of timely guidance for all providers of dental care

● the revelation of the lack of a clear command structure for all of dentistry,

● the lack of clear information for patients

● the poorly implemented contingency arrangement (UDC’s)

● the pressure put on dentists to inappropriately prescribe antibiotics,

have harmed patients, affected the mental health of many dental professionals and undermined the public perception of and confidence in the profession.

Dental practices should never have been compelled to close in the manner in which they were, and it should never be allowed to happen again, and certainly not for any further COVID-19 wave, if there is one. A system needs to be in place where dentists, irrespective of whether the care they provide is funded by the NHS or privately, have input into a coordinated approach for the delivery of dental care in the UK . The lack of a proper plan for the immediate provision of ongoing emergency and urgent care for our patients and then permitting only ‘AAA treatment’ (advice, analgesics and antibiotics), flies in the face of the standard of care expected for patients at any other time. It has starkly exposed a gaping void in the delivery of the most basic emergency dental care, even taking into account the need to protect the public from unnecessary travel and contact with others.

Dental professionals are used to high levels of PPE and cross infection control; we have a significantly high grasp of the cross infection measures needed to protect ourselves, our teams and our patients from the risk of COVID-19 transmission and we should have been consulted on these matters as soon as it became clear there was confusion about authority and guidance. Instead the establishment continued on a path that has landed dentistry in the current crisis.

The ongoing assertion of the OCDO that they only advise on NHS Dental matters, and not those involving private dentistry, is disingenuous at best. Given the influence the OCDO has on recommended advice from the Department of Health, and therefore the GDC and CQC, this office does indeed significantly influence the regulation of private dental care by association. Furthermore, the practical reality is that indemnification of all dental professionals has been influenced by the recommendations of the OCDO irrespective of whether they are said to be directed at NHS dentistry.

There is also the ongoing lack of timely communication that the profession has had to contend with. The delivery and clarity of messages throughout the entire Coronavirus crisis with regards to dentistry in England, has left the profession at times bewildered and confused as to what the various messages have meant for their patients. In contrast, the message delivery and protocols from the devolved administrations have been timely and clear.

The roll-out of Urgent Dental Centres has been slow and beset by problems from the outset, and there appears to be great variation in the approach by local commissioning teams, meaning some areas have good coverage while others have nothing, once again pointing to a lack of central leadership and control. We have seen UDCs close due to a lack of financial support from the NHS, leaving patients, dentists and 111 call handlers with unnecessary challenges. Patients who today are very savvy about treatment options for their dental health are being presented with a single third world treatment option; that of extraction, meaning the loss of many teeth which could have otherwise been saved.

More recently, we find ourselves in the position that despite the Prime Minister announcing those who cannot work from home should return to work, we are unable to do so as we have no guidance whatsoever from the OCDO as to when a proper return to work might be permitted, or what protocols would need to be in place when it happens. This is despite the abundance of well-published protocols being available from around the world where dental care provision has not been completely discontinued.

Dental practices are businesses too, and combined with the dental trade, dentistry is a microeconomy providing employment and livelihood to hundreds of thousands of people and their families. We would like to emphasise that an instruction to ‘not see patients face to face’, is the same as instructing a dental practice to close. Dentists cannot treat patients without seeing them. With the OCDO therefore essentially going against the recommendation of the government regarding dental practices remaining open, and then providing a financial parachute for NHS practices only, the survival of mixed and private dental practices through this crisis has been seriously endangered. This is not only pacing in jeopardy the livelihoods of thousands, but is adding to the crisis of patients accessing proper first world dental care in a post-pandemic world.

With the continued lack of communication to the profession as a whole, and the lack of an exit plan from this enforced closure, dentists are now left spending time and money trying to second-guess what lies ahead. Furthermore, with no proper plan for a return to work or an idea of what demands will be made of it, dentistry is in danger of being plunged into confusion and uncertainty for the entire dental team.

The consequences of the lack of clear leadership for all of dentistry in England, pointed out by Professor Nairn Wilson (BDJ Editorial 2014), have come to fruition. Something is going wrong and it is clear that change needs to happen swiftly. If dental provision outside of the NHS continues to be unrepresented at the highest level and is allowed to wither and die because of a dogmatic belief that it has nothing to do with the OCDO, the ripples exposed during this COVID-19 crisis will grow into a wave of patient demand for first-world dental care, that will overwhelm the ability of the NHS dental sector to cope. If we want to protect our NHS we need to recognise the contribution made by private dentistry and respect and protect that too.

Unless there are urgent changes, the country is heading for a dental health crisis that will certainly bring with it major general health implications for the populace and will set back oral health gains by decades.

It is time for clarity of leadership in dentistry.

From the members of The British Association of Private Dentistry.

2,256 views0 comments

Recent Posts

See All


bottom of page