So last week I pitched up for the 08:30 daily huddle at The Smile Spa (as per normal) and said my “hello’s” to the team. As I listened to the conversation, it dawned on me that they had made some changes to the questions asked around the room. With their permission and with huge thanks for their generosity – here they are:
follow up calls
number of FTA’s
Number of late cancellations – reasons
Today’s lists
Outstanding payments
Have any of today’s patients been referred to us – by whom?
Special notes about patients today
Today’s emergency times
Any patients with more than 1 treatment plan open – if so WHY and action required
Any unbooked treatments
Any outstanding hygiene
Voids for today, what opportunities do we have
24/48 hours, what opportunities do we have to fill voids
Business cards, membership talks and patients finished today
Voids filled from yesterday – actual figures
Yesterdays To Do list (tasks, referrals etc)
Today’s To Do list
News from yesterdays patients
Any other business
Every morning – 5 days a week – 20 minutes – 08:30 – attendance by all. Go and see their new web site.
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