Chris BarrowApr 24, 2019Half-empty or half-full? A beginners guide to the rest of today.Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...
Chris BarrowApr 11, 2019Feeling the pulse – where have all the good people gone?My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days....
Chris BarrowApr 4, 2019Taking a 3D approach to teamworkProblem 1 – same stuff – different day I have a sense that there are dental teams out there who are waiting for some direction; for the...
Chris BarrowMar 27, 2019Continuity in customer service and what we learn from The Wizard of OzOne of the greatest continuity errors in the history of film-making appears in The Wizard of Oz, when Dorothy meets The Scarecrow. During...