Here’s a list of reasons why you could give up, throw the towel in, sell up and go: The threat of litigation; The burden of compliance;...

My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days....

Problem 1 – same stuff – different day I have a sense that there are dental teams out there who are waiting for some direction; for the...

One of the greatest continuity errors in the history of film-making appears in The Wizard of Oz, when Dorothy meets The Scarecrow. During...

I recently polled the members of my private Facebook group – The Extreme Business Forum – asking them for three favourite subjects that...

I’ve had a marvellous week. Rachel Turner sorted my head out on Monday. Phillippa Goodwin has moved me effortlessly between Manchester,...

All of my active coaching clients (and their designated team members) receive an automated email on Friday morning, directing them to a...

So it’s 06:15am for me and 12:45am for you (if you are in my home time zone) as I write this blog post, listening to the call to prayer...

Managing Director of First Impressions; Always smiling and making eye contact; Has a good handshake; First in the queue for a “selfie”;...

It’s a simple enough formula: MANAGEMENT = SYSTEMS = LOGIC LEADERSHIP = PEOPLE = EMOTION If you are old enough to remember Star Trek, the...

You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up...

Does your business vision extend to training your team to do their jobs properly? I recently ran a workshop during which over 20...

Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training...

What exactly do you believe in – and how would I know? Last weekend Annie and I visited the The Trafford Centre to help her search for...

One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...

After yesterday’s newsletter and social media posts, I want to thank the two practices who signed up for the Bridge2Aid Unity Partnership...

The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other...

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...