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Two brief questions that are guaranteed to make you think deeply
During a long conversation with a trusted friend I was asked two questions: What fascinates me the most? What makes people tick The...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- May 18, 2017
A reminder of why it’s so important to separate telephony and reception – provided by St
Yesterday morning Lorraine Shelley, practice manager at Dental 397, picked me up from the lovely Headweir Millhouse hotel to take me over...
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Chris Barrow
- May 13, 2017
The Dentistry Show 2017 – day #1 – businesses to watch and a trend to spot
Dentex My early morning run with CFO William Bowen-Davies and subsequent coffee with Marketing Manager Eloise O’Reilly were a fascinating...
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Chris Barrow
- Apr 26, 2017
The changing relationship between clinicians and patients
I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my...
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Chris Barrow
- Apr 20, 2017
How to handle people who get emotional about numbers
Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...
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Chris Barrow
- Mar 21, 2017
Paying it forward
“Sorry” is, at least, a start and makes a refreshing change from individuals, corporations and other super-rich/powerful organisations...
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Chris Barrow
- Mar 15, 2017
The historian, the commentator or the futurist
Over the years, pundits have compared opinions to just about every part and function of the human body, with the metaphoric punchline...
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Chris Barrow
- Jan 10, 2017
Becoming a Principal Trusted Advisor
I want you to suspend your disbelief for the next few minutes and take part in a mental exercise with me. think of your top 5 patients...
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Chris Barrow
- Dec 2, 2016
Pricks and Cocks
Did I get your attention with that headline? Why? You see, what I wanted to mention was that: during a recent trip to the dentist they...
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Chris Barrow
- Sep 29, 2016
Effective versus Efficient
Today I’ll be working with a former client who has asked me back in (after a break of some years) to work on a business and personal...
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Chris Barrow
- Jun 15, 2016
The Elephant and The Egotist
There are two creatures who need to be absent from a room before a good conversation can take place: The Elephant – an issue that nobody...
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Chris Barrow
- Jul 13, 2010
Conspiracy theory
Aren’t they great? there was a second gunman in Dallas there was no Moon landing Hitler survived and opened a halal tapas bar in...
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Chris Barrow
- Jun 3, 2010
Missing tricks
In conversation with a client this week about their “whitening wednesday” campaign. They have invested lots of time in publicising the...
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Chris Barrow
- May 18, 2010
on a more positive note..
A delightful conversation with a Scottish Practice Manager this morning, reviewing progress since my last practice visit on 9th February...
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Chris Barrow
- May 7, 2010
Differences
This from a client conversation this morning. Price SensitiveNot Price SensitiveNew Patient ConsultationsFree AssessmentsCheck UpsHealthy...
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Chris Barrow
- Apr 28, 2010
Understanding the math
Question from a client this morning: “My lab fees are 14% of sales and I’m pretty sure I am his biggest customer – should I be asking for...
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Chris Barrow
- Oct 22, 2009
Tell a story
Paddi made reference to this last week – and I was talking about it at yesterday’s marketing workshop. You have to give your patients a...
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Chris Barrow
- Sep 11, 2009
Prescribing patterns
Let me be controversial (for a change). I invest many hours in calculating the average daily productivity of the fee-earners in a...
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Chris Barrow
- Mar 16, 2006
A pox on the internet
Turned on the laptop at 6.30am this morning – no internet signal. Some checks indicate that the problem is not with the laptop, or the...
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Chris Barrow
- Jul 8, 2005
Leadership thought
Off to Italy this morning for a 3-day rest break, although I will be answering emails on the flight to Milan this morning. I am also...
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