During a long conversation with a trusted friend I was asked two questions: What fascinates me the most? What makes people tick The...

Yesterday morning Lorraine Shelley, practice manager at Dental 397, picked me up from the lovely Headweir Millhouse hotel to take me over...

Dentex My early morning run with CFO William Bowen-Davies and subsequent coffee with Marketing Manager Eloise O’Reilly were a fascinating...

I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my...

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...

“Sorry” is, at least, a start and makes a refreshing change from individuals, corporations and other super-rich/powerful organisations...

Over the years, pundits have compared opinions to just about every part and function of the human body, with the metaphoric punchline...

I want you to suspend your disbelief for the next few minutes and take part in a mental exercise with me. think of your top 5 patients...

Did I get your attention with that headline? Why? You see, what I wanted to mention was that: during a recent trip to the dentist they...

Today I’ll be working with a former client who has asked me back in (after a break of some years) to work on a business and personal...

There are two creatures who need to be absent from a room before a good conversation can take place: The Elephant – an issue that nobody...

Aren’t they great? there was a second gunman in Dallas there was no Moon landing Hitler survived and opened a halal tapas bar in...

In conversation with a client this week about their “whitening wednesday” campaign. They have invested lots of time in publicising the...

A delightful conversation with a Scottish Practice Manager this morning, reviewing progress since my last practice visit on 9th February...

This from a client conversation this morning. Price SensitiveNot Price SensitiveNew Patient ConsultationsFree AssessmentsCheck UpsHealthy...

Question from a client this morning: “My lab fees are 14% of sales and I’m pretty sure I am his biggest customer – should I be asking for...

Paddi made reference to this last week – and I was talking about it at yesterday’s marketing workshop. You have to give your patients a...

Let me be controversial (for a change). I invest many hours in calculating the average daily productivity of the fee-earners in a...

Turned on the laptop at 6.30am this morning – no internet signal. Some checks indicate that the problem is not with the laptop, or the...

Off to Italy this morning for a 3-day rest break, although I will be answering emails on the flight to Milan this morning. I am also...