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When the heart meets the law: How hospitality, vision and teamwork are shaping the future at Buxton Coates
- Chris Barrow
- 1 day ago
- 2 min read
A thank you this morning to Tom, Sarah and the team at Buxton Coates Solicitors, for hosting me yesterday at their Leeds office.
Our objective - to create a vision statement that will carry the business through the next 5 years of growth - a "regimental banner" to which they can rally as they march forward.
A nice change for me - working with legal folk and not dental folk and adapting The Extreme Business Process© to their very different circumstances.
And yet, realising that (to quote restaurateur and author Will Guidara) "service is the thing we do and hospitality is the way we make people feel when we do that thing."
Can lawyers and their teams deliver hospitality whilst offering advice on HR, employment law, mergers and acquisitions, property deals and contract?
Yes indeed, I maintain, and we spent a good deal of time discussing how that would look across the key areas of their business:
Financial control;
New client acquisition;
New client onboarding;
Ongoing client experience;
Business operations;
Leadership and teamwork.
Using video, break-out sessions, feedback (and with a little help at the end from The Extreme Business Autopilot© - my trained GPT) - we did, in fact, create a vision statement and, this morning, I've no doubt that copies of that will begin to appear around the office and, ultimately on their website and other client-facing material.
A business plan is a set of targets - always denominated in numbers and dates. Performance.
A vision statement is an agreed set of behaviours - how we intend to show up in the world, to treat each other, and what we want people to say about us when we are not in the room.
The head creates a business plan - the heart creates a vision statement.
When both are engaged we light up the world.
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