Wednesday morning at Heathrow, waiting to catch a flight to Toronto, where I will be facilitating a mastermind group meeting of coaches for 3 days. They were all originally my clients in The Coaching Business School and have now formed their own alumni and meet a couple of times a year. My job will be to ask “how can I help?” tomorrow morning and we will see where we go from there. Yesterday was a marketing team meeting with Tim Thackrah at Elmsleigh House Dental Clinic. Their new web site is finally live and worth a look at www.elmsleighhouse.co.uk. We spent the day reviewing all of their internal and external marketing systems and driving forward a process that began in January – there has been significant progress in the development of Patient Journey systems but we now have to make those systems embedded habits within the business – that’s the hard part – and I will be back there in 2 weeks to help begin some team training. I enjoyed watching Sweden 2 England 2 last night at the Heathrow Hilton – a fairly large Swedish contingent in good spirit and lots of confused Americans who just don’t get the rules no matter how many times you explain them. Two wonderful goals from Joe Cole and Steve Gerrard made for a night of pure football pleasure. The other team scored as well – boo!