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a blog by Chris Barrow

The Courtesy System - an old idea with a new relevance

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas.

It seems (and it is) many years since I hosted a UK and Ireland lecture tour by the uniquely eccentric Australian dentist Dr. Paddi Lund.

Do you remember the moments of bewilderment as the audience sat and waited for Paddi's publisher, Fletcher Potanin, to serve him tea at his comfy armchair and low table on stage?

The astonishment as we saw photographs of Paddi's practice - no signage and a lock on the door, as we heard about his $10,000 coffee machine and home-baked sugar-free dental buns?

Those were the days. Critical Non-Essentials.

My (now adult) kids used to pull my leg that a copy of Paddi's "Courtesy System" used to hang on our wall at home - that same plaque now hangs on my office wall in The Barrow Bunker.

It has been there for so long that I ignore it.

Yet recently, I've had occasion to either remind of or reveal it's contents and philosophy to some of my clients.

We live in extraordinary times. Emotions are running high.

I'm hearing very day about awkward conversations with patients, team members, self-employed clinicians and owners.

Some of Paddi's material and presentation might now seem old-fashioned. Ideas from an earlier (and simpler) time.

The Courtesy System has, I believe, become relevant again - and is worth a revisit.

You can still access the material here:

My August Extreme Business Academy content is going to be devoted to a tutorial and expert interview on the subject of how to handle other people's performance and behaviour when they are in an emotionally charged state.

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