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There's a real trend I'm noticing right now - dental practice owners who are asking me to help them build better management teams.
That's a combination of:
Enhancing the skills of existing managers;
Internal promotion of existing team members to management positions;
External recruitment of new managers.
Owners are looking for reliable, talented and enthusiastic people who can help them with:
Finance
Marketing
Front of House
TCO
Clinic management
Compliance
The support I'm offering is:
To identify existing team members who may have the right performance capabilities and behavioural characteristics;
To help in drafting external recruitment adverts and advise on their placement;
To review CVs as they arrive;
To conduct a second (and final) interview over Zoom with shortlisted candidates (internal and external);
To provide training, development and mentoring for existing managers and new recruits.
Today, in week #5 of our Practice Managers Development Programme, Lisa Bainham and I will be looking at the financial and non-financial KPIs that managers need to understand.
Why this trend towards building strong management teams?
My observation is that this is the alternative to selling a practice for owners who are struggling with the weight of their responsibility but aren't yet ready to jump ship.
In fact, it combines beautifully with another trend - towards owners reducing the proportion of overall sales they generate personally, towards the associate-led business we have spoken about before now.
The last 12 months have accelerated the desire amongst owners to have a simpler life, without diminishing their enjoyment and prosperity.
Imagine, if you will, a profitable dental practice that you own in which:
80% of the production is done by other fee-earners and
80% of the management is done by your managers, then
100% of the work is done by your team.
A business that runs like a well-maintained clock, leaving you to spend your time doing the dentistry that you enjoy and leading an inspired team - but with plenty of time for the other things you want to do with your life.
The self-managing dental business.
Pipe-dream?
I suggest not - I'm helping clients to do that right now.
If you would like a no-obligation, no charge Zoom call to talk about how I can help you - just email, coachbarrow@me.com - if we talk for more than 20 minutes, it will be your fault.
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