Exterminate!

On more than one occasion in the last few days I have found myself in conversation about team members who just don’t cut the mustard. Regarding this subject I now realise that I passed Ghenkis Khan and Attila the Hun, heading steadfastly to the right, about three months ago. The next 2/3 years are going to be tough. Leaders will make fortunes. Laggards will die. Clients/Patients will select only the best products, services and customer service experiences. Dentistry is a retail business, offering products and services to a high level of professionalism. Cosmetic and restorative dentistry will boom. Team members who are:

1. resistant to change

2. consistently late

3. frequently sick

4. Ronseal workers (do what it says on the packet – no more)

5. miserable

6. gossips

7. unwilling to step outside their comfort zone

8. ever utter the words “its not my job”

9. disrespectful

10. unkempt

MUST BE EXTERMINATED. Do it now.