9.00am at the Hilton Hotel in Cobham, Surrey. We have 10 people in the room for our workshop – we are expecting 40. There are road accidents on the M25 at junctions 8, 9 and 10 – the motorway has been closed. Our delegates are in cars and mini-buses, stranded. Mobile phone calls coming in to say they may not be here until lunchtime in some cases. What to do…….. Help! I pity the couple who arrived at 8.00am – fresh and early – they are looking crestfallen. I’m going to have start saying something soon. It’s going to be an interesting day…..