Monday’s post was about The Message and The Method. On Tuesday we considered The Money (and I gave you a simple spreadsheet to design a...

I’m looking for 5 new clients from March 2017 Here’s a shopping list of the outcomes I can deliver for you: if you are building a...

Brexit happened because apathetic Millennials couldn’t be bothered voting for us to stay in Europe. If Trump wins, it will be because...

Looking back to 20th September 2008 I had just started working 4 days a week as Director of Private Sector Development with Integrated...

The word “business manager” is important here. I don’t consider it part of my scope of practice to comment on the performance of a clinic...

Don’t shoot the messenger but someone famously said that if a committee were convened to design a horse, it would end up a camel –...

We all have our inner demons – the things we are afraid of. My girlie scream at the sight of a sizeable spider in the bath is the stuff...

Pundits suggest that you see your team as the most valuable asset in your business. It’s a philosophy with which I wholeheartedly agree....

Airline pilots define their experience by the number of “hours” they have in the air. Wouldn’t that be a useful way to interview...

Not everybody has one. Four Seasons Hotels suggest that you cannot train someone to have an outgoing personality – that it’s about the...

It has been a hugely enjoyable 24 hours in Belcoo, Co Fermanagh, with the team at Blueapple. Last night I hosted our second Study Group...

“Dear Chris, When dealing with other team members I am always careful about “treading on their toes”. Everyone is a professional in...

I have long maintained that, to get the best out of people, you have to ask them to do their best work in an inspirational environment....

Brilliant presentation by Sean Fitzpatrick at the Paddi gig yesterday in Dublin. I learned something! That it is not enough to combine...

I have been very cautious about “wedding fayres” as a source of new business over the years. Feedback from clients has been that...

I have been very cautious about “wedding fayres” as a source of new business over the years. Feedback from clients has been that interest...

I’ve been doing some thinking with the receptionists in the Scottish region of IDH recently about “frequently asked questions” at...

I had some fun this evening, waiting for my flight from Glasgow to Heathrow and playing with an old trick from Wired magazine. When are...

I am indebted to James Hamill of Blueapple Dental in Northern Ireland who introduced me to the material of Design Innovation in Eire and...

First meeting of the embryonic “New Team CB” today. We borrowed the board room of an accountancy practice and I arrived with my car...