Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

I want to ask you a question this morning. If I could GUARANTEE that I would have 50 people every month ring your front desk and ask for...

The final straw was yesterday morning – I need to explain. I’ve been thinking for some time that my iPhone X was listening to my...

There are two essential questions that you must ask about any marketing collateral created by your team: does it have REACH? does it have...

The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...

Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...

There’s something very humbling about feeling nervous before a new workshop begins. I know the material inside out but, no matter how...

Friday morning and it’s a Bunker Day for me – working ON the business during my last UK working day before I leave for Australia on...

Over the last 48 hours I’ve been asked to comment on two new dental practice blog posts, both written by team members. My feedback was...

This morning I bring you a brand new download – The MRCREST Scorecard. The idea is simple enough (if you have the systems and the people...

Today I’m just alongside Dublin Airport, working with 8 ortho practices on their 2019 marketing plans. I’ll be focusing on internal...

At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

A week ago today I was kicking off Stars of Dentistry (where did that week go?). One speaker who approached me after my light-hearted...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I know I’ve mentioned this before but it came up in conversation again last night at Croydon Dental Seminars, where I engaged with an...

Its not always about being the fastest. It took me 23 years of full-time employment to discover what I actually wanted to do for a living...

That’s a catchy title for a blog post (always a good idea) and yet the answer is quite simple – be careful who you ask. Yesterday we...

Marketing commentator Kent Lewis writes an interesting blog on all matters “marketing” and has been quoted as saying that you should sack...