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“Don’t panic buy people” – lessons from the front line of dental business leadership
- Chris Barrow
- Jun 17, 2025
- 1 min read
Our weekly "open mic night" for clients (an hour's live webinar) was brought forward by a day this week, as I'll shortly be leaving for a 5-day trip to Northern Ireland.
As usual, a few scenarios sent in via email during the day, but mainly the questions came live from those attending (and will be watched/listened to later this week by those who couldn't).
Here's a summary of what we covered last night:
But I have to say, my favourite quote of the evening, from a client who has been though 8 receptionists in 12 months........
"Don't panic buy people."
Classic.
I really appreciated this perspective. It’s easy to rush into hiring when things feel overwhelming, but that usually creates more problems than it solves. Taking a step back and focusing on long-term fit makes so much more sense. It’s a good reminder that, whether you’re leading a practice or even researching book proofreading services in Canada for a new project, patience and clarity lead to better outcomes.
Eight receptionists in 12 months? That’s wild Was just browsing around for an mba thesis writing service and ended up reading this—honestly, these real-life leadership stories are more insightful than half the case studies out there!