You can’t do it all by yourself. There’s too much to do nowadays. You have to delegate. Let’s just spend a moment thinking about that....

My congratulations are offered this morning to two organisations: FMC for the superb Stars of Dentistry on Friday, surpassing the...

A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private...

In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined...

One of my personal highlights of May 2017 was completing my 24th marathon in Liverpool and attracting over £2,300 of support for the “We...

Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will...

Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...

Yesterday morning Lorraine Shelley, practice manager at Dental 397, picked me up from the lovely Headweir Millhouse hotel to take me over...

The challenge of external marketing is to invest your money in an agency, a consultant or their system and then wait, in the hope that...

The Bus. The Bus is a metaphor for: our standards of performance – the way we do things our standards of behaviour – the way we treat...

Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step...

A frequently heard lament from Principals is: I’m drowning in routine maintenance and don’t have the time to focus on higher value...

Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...

It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon...

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things –...

I work with a lot of managers and other senior team members nowadays, recognising that the true mission of the savvy Dental Principal is...

Set some goals. Individual and/or team. How else will you know where you are going and whether you are on target? How else will your...

Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done...

The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The...

It takes longer than you think: to build an ethical business with a really valuable proposition to build a superb management/support team...