The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other...

I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding...

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...

Confidence isn’t a state of mind that one acquires after becoming successful. Confidence is a verb – it’s a behaviour that we have to get...

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...

Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...

Over the last 48 hours I’ve been asked to comment on two new dental practice blog posts, both written by team members. My feedback was...

I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

It fascinates me that scientists have announced the discovery of 12 new moons orbiting Jupiter, bringing the total of satellites around...

My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...

My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a...

I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid...

Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we...

There comes a point in our evolution as owners when we run out of time to Get Things Done. Equally, there will be a time when we run out...