Dear Coach: Interesting few posts from you recently about poaching of clinicians. I thought I would raise the point that this poaching is...

Many years ago I stumbled across a superb 6-minute video on the Four Seasons Hotels web site, in which founder Isadore Sharp talks about...

On Friday we explored the definition of OCPSPD (operating cost per surgery per day) and discovered that many associates are operating at...

OCPSPD Operating cost per surgery per day. Let me explain (for my fellow non-accountants). When you look at your audited or management...

I’m not breaking any news by telling you that goodwill values in independent dentistry are overheated. Yesterday I was asked to give an...

Payroll costs in dentistry are increasing as a percentage of sales. To maintain your profitability, are you going to have to pass on that...

Recently, I have met three young dentists who have bought practices under what I can only describe as questionable circumstances. Three...

Yet again, yesterday, examples of the need for patience in business building. Patience. A delightful conversation with a prospective new...

One of my clients’ FAQ’s is “why aren’t my associates more productive?” I’m reminded of Stephen Covey’s quotation that: if there’s a...

Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...

Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step...

A frequently heard lament from Principals is: I’m drowning in routine maintenance and don’t have the time to focus on higher value...

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...

For some reading this post, today will be the first day of the new UDA year and: a sigh of relief that you can get back to delivering NHS...

Your brand standard is excellence. Here’s a little lunch and learn for you to try as soon as you can. Ask everyone in your team to define...

Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...

It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon...

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things –...

I want to tell you about a young lady who approached me at The BDIA. I was immediately fascinated by her story. She is English based (and...

On Monday 10th October Chris Barrow and Colin Campbell have been invited to speak to a group of new graduates at a charity event in...