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Taking the King’s Shilling – more on the subject of poaching clinicians
Dear Coach: Interesting few posts from you recently about poaching of clinicians. I thought I would raise the point that this poaching is...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Sep 7, 2017
How a global hotel group and a specialist dental referral practice stay ahead
Many years ago I stumbled across a superb 6-minute video on the Four Seasons Hotels web site, in which founder Isadore Sharp talks about...
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Chris Barrow
- Sep 4, 2017
OCPSPD – part 2 – why it’s not just the associate % that matters
On Friday we explored the definition of OCPSPD (operating cost per surgery per day) and discovered that many associates are operating at...
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Chris Barrow
- Sep 1, 2017
Why OCPSPD can make or break your dental business – do you know what that means?
OCPSPD Operating cost per surgery per day. Let me explain (for my fellow non-accountants). When you look at your audited or management...
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Chris Barrow
- Aug 24, 2017
Are we seeing the start of a trend away from practice purchase and towards squats?
I’m not breaking any news by telling you that goodwill values in independent dentistry are overheated. Yesterday I was asked to give an...
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Chris Barrow
- Aug 15, 2017
Why your payroll costs are climbing (and what to do about it)
Payroll costs in dentistry are increasing as a percentage of sales. To maintain your profitability, are you going to have to pass on that...
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Chris Barrow
- Jul 25, 2017
How young UK dentists are getting ripped off when they buy practices
Recently, I have met three young dentists who have bought practices under what I can only describe as questionable circumstances. Three...
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Chris Barrow
- Jul 11, 2017
Why patience should be more of a virtue in your business
Yet again, yesterday, examples of the need for patience in business building. Patience. A delightful conversation with a prospective new...
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Chris Barrow
- Jun 14, 2017
Two simple steps to make your associates more productive
One of my clients’ FAQ’s is “why aren’t my associates more productive?” I’m reminded of Stephen Covey’s quotation that: if there’s a...
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Chris Barrow
- May 25, 2017
What to look for in new recruits
Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...
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Chris Barrow
- May 5, 2017
The new rules for recruitment – 5 ways to hire winners
Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step...
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Chris Barrow
- Apr 28, 2017
Are patients really loyal to a dentist?
A frequently heard lament from Principals is: I’m drowning in routine maintenance and don’t have the time to focus on higher value...
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Chris Barrow
- Apr 20, 2017
How to handle people who get emotional about numbers
Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...
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Chris Barrow
- Apr 3, 2017
Here we go again
For some reading this post, today will be the first day of the new UDA year and: a sigh of relief that you can get back to delivering NHS...
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Chris Barrow
- Mar 30, 2017
On excellence and what that means
Your brand standard is excellence. Here’s a little lunch and learn for you to try as soon as you can. Ask everyone in your team to define...
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Chris Barrow
- Mar 24, 2017
How NOT to tell your dental associates that you are cutting their percentage
Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...
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Chris Barrow
- Mar 22, 2017
Why I’d never make it as a vicar (and neither should you).
It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon...
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Chris Barrow
- Mar 8, 2017
Protocols and Conversations
In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things –...
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Chris Barrow
- Oct 17, 2016
Initiative
I want to tell you about a young lady who approached me at The BDIA. I was immediately fascinated by her story. She is English based (and...
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Chris Barrow
- Oct 3, 2016
How not to be a d&*k through your dental career (a.k.a. what’s coming next for young dentists a
On Monday 10th October Chris Barrow and Colin Campbell have been invited to speak to a group of new graduates at a charity event in...
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