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A quick reminder.
Performance - how well your team do the job they are paid to do.
Performance you can train.
People with poor performance require additional training. If they do not respond to the training, they are in the wrong job.
Behaviour - the way your team show up every day.
Behaviour you cannot train.
People with poor behaviour are in the wrong job.
The attached Performance/Behaviour Matrix shows you what to do when change is required.
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