Respond don't react: how logical leaders escape the drama triangle and solve problems

Choose response over reaction: why calm logic wins in conflict and keeps you out of the drama

Followers REACT to circumstances with emotion.

Leaders RESPOND to circumstances with logic.

Reaction rarely solves a problem, and frequently makes things worse.

Response solves a problem, and frequently makes leaders unpopular (because we refuse to get into the drama).

Leaders would rather be unpopular than get into The Drama Triangle.

So when leaders respond to your problem with logic. don't play the victim card, get angry and then threaten us with consequences.

Because we'll simply use logic, stay calm - and distance ourselves.