Chris BarrowOct 24, 2018Pallant Orthodontics – getting it rightIt’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester...
Chris BarrowOct 18, 2018Are Millennials a waste of time in a customer-focused business?In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...
Chris BarrowOct 11, 2018How to increase your productivity with one wordI was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...
Chris BarrowOct 10, 2018Happy or sad in the NHS? It’s a choice.This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...