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Thinking Business
a blog by Chris Barrow
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Pallant Orthodontics – getting it right
It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester...

Chris Barrow
Oct 24, 20181 min read


Are Millennials a waste of time in a customer-focused business?
In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

Chris Barrow
Oct 18, 20183 min read


How to increase your productivity with one word
I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

Chris Barrow
Oct 11, 20182 min read


Happy or sad in the NHS? It’s a choice.
This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

Chris Barrow
Oct 10, 20182 min read


Monday morning in Milan
I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has...

Chris Barrow
Oct 8, 20182 min read


The architect – why my projects aren’t getting off the ground
A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

Chris Barrow
Oct 3, 20181 min read


A Monday morning riff on decorating, dust and making 2019 your best year yet
There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

Chris Barrow
Oct 1, 20183 min read


What you can and cannot train your team to do
Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

Chris Barrow
Sep 5, 20181 min read


UE – developing the user experience in your business
The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...

Chris Barrow
Aug 21, 20182 min read


The Australia Diary – day 7 – a practice visit
Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...

Chris Barrow
Aug 13, 20182 min read


POP – The Patient Onboarding Process – how to improve your patient experience
Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very...

Chris Barrow
Jul 24, 20183 min read


Replacing the curse of WhatsApp with better digital team collaboration
I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

Chris Barrow
Jul 23, 20182 min read


People, Presentation and Packaging – taking your treatment plans to the next level
At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s...

Chris Barrow
Jul 12, 20182 min read


The June Coach Barrow Newsletter – including lots of free stuff
My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a...

Chris Barrow
Jun 27, 20181 min read


How Mr. David Stewart taught me a lesson about boundaries in 1970
I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid...

Chris Barrow
Jun 20, 20183 min read


I’m just about to meet some of the 20% of dentists who attend 80% of conferences
As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at...

Chris Barrow
Jun 15, 20182 min read


Direction and Momentum
Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we...

Chris Barrow
Jun 13, 20181 min read


Top Hats, Toast & Moments of Truth – probably the best team training day ever – and
Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the...

Chris Barrow
May 30, 20181 min read


Finding your “happy cadence” in business
The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence...

Chris Barrow
May 22, 20181 min read


50 patients a day for £900 or 6 patients a day for £3,000 – make a choice
I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a...

Chris Barrow
May 17, 20181 min read
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