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Pallant Orthodontics – getting it right
It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Oct 18, 2018
Are Millennials a waste of time in a customer-focused business?
In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...
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Chris Barrow
- Oct 11, 2018
How to increase your productivity with one word
I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...
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Chris Barrow
- Oct 10, 2018
Happy or sad in the NHS? It’s a choice.
This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...
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Chris Barrow
- Oct 8, 2018
Monday morning in Milan
I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has...
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Chris Barrow
- Oct 3, 2018
The architect – why my projects aren’t getting off the ground
A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...
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Chris Barrow
- Oct 1, 2018
A Monday morning riff on decorating, dust and making 2019 your best year yet
There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...
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Chris Barrow
- Sep 5, 2018
What you can and cannot train your team to do
Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...
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Chris Barrow
- Aug 21, 2018
UE – developing the user experience in your business
The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...
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Chris Barrow
- Aug 13, 2018
The Australia Diary – day 7 – a practice visit
Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...
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Chris Barrow
- Jul 24, 2018
POP – The Patient Onboarding Process – how to improve your patient experience
Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very...
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Chris Barrow
- Jul 23, 2018
Replacing the curse of WhatsApp with better digital team collaboration
I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...
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Chris Barrow
- Jul 12, 2018
People, Presentation and Packaging – taking your treatment plans to the next level
At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s...
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Chris Barrow
- Jun 27, 2018
The June Coach Barrow Newsletter – including lots of free stuff
My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a...
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Chris Barrow
- Jun 20, 2018
How Mr. David Stewart taught me a lesson about boundaries in 1970
I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid...
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Chris Barrow
- Jun 15, 2018
I’m just about to meet some of the 20% of dentists who attend 80% of conferences
As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at...
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Chris Barrow
- Jun 13, 2018
Direction and Momentum
Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we...
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Chris Barrow
- May 30, 2018
Top Hats, Toast & Moments of Truth – probably the best team training day ever – and
Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the...
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Chris Barrow
- May 22, 2018
Finding your “happy cadence” in business
The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence...
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Chris Barrow
- May 17, 2018
50 patients a day for £900 or 6 patients a day for £3,000 – make a choice
I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a...
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