A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private...

In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined...

Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will...

Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...

Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step...

Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...

Seeking and enjoying the company of others : sociable It does seem rather logical that anybody working in a customer/patient facing...

Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done...

The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The...

Monday’s post was about The Message and The Method. On Tuesday we considered The Money (and I gave you a simple spreadsheet to design a...

Looking back to 20th September 2008 I had just started working 4 days a week as Director of Private Sector Development with Integrated...

Sometimes we don’t get to choose the work we do. The market evolves, a need arises, a solution is requested, the observant...

I seem to spend an inordinate amount of time listening to owners and managers give me blow by blow accounts of the performance and...

Yesterday I met (for the first time) with Zoltan Mate, the new business development manager at Premier Orthodontics in Bromley. It will...

Reminders your monthly email newsletter reminds prospects and patients about other people whose lives you have changed for the better...

I shared on Facebook last week my delightful check-in experience at The Hilton East Midlands, after a long day of disrupted travel and...

The new landscape for recruitment is Digital. Whether it’s a new team member or a clinician, your initial research now takes place...

Pauline works behind the bar at the Best Western Hotel, Calcot, near Reading. Pauline clearly doesn’t like her job much. When you...

I’ve been using the same agenda for client meetings (as modernised) for over 20 years in dentistry. This is one of the most important...

Do you have an empty surgery on Mondays and more patients than you can handle? I can help Full BACD BSOS & ADI member is looking for a...