I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

If you are running a three-chair practice with £500,000 in sales and 10 people, you can “wing it” 80% of the time and hold semi-formal...

An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a...

There comes a time in the life of every Dental Principal when you have to admit that you simply cannot do everything any more. Not only...

I flew Aer Lingus from Manchester to Dublin yesterday (actually, one of those little aircraft that is really operated by Stobart). The...

In his book “Linchpins”, blogger Seth Godin argues that the best way to progress in an organisation or business is to make oneself...

This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different...

In my last post I speculated on the inevitability of staff turnover and what to do about it. There are around 26 million British-born...

In 1970, when I began my full-time work as a 16-year old school leaver, I was mentally conditioned by my parents and teachers for the...

One of the more common mistakes I’m coming across in independent dentistry is the internal or external appointment of a person with the...

Another hugely enjoyable Practice Plan workshop with Sheila Scott yesterday in Maidstone. It’s the second time we have delivered “Top...

You know how I’ve been rattling on about The Daily Huddle in the last week? Last weekend, Annie and I stayed at York and Albany, Gordon...

Many years ago I stumbled across a superb 6-minute video on the Four Seasons Hotels web site, in which founder Isadore Sharp talks about...

In the October issue of Wired UK, there is a fascinating interview with Debbie Wosskow, CEO of Love Home Swap, launched in 2011. Debbie...

Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the...

To begin with, you can download (free of charge) here an updated version of my suggested organisational structure for a £10m private...

Upton Sinclair was an American writer and political activist who, in the mid 1930’s, wrote a series of allegorical novels that exposed...

It’s really hard to swallow isn’t it? When a member of your team hands in their resignation and tells you that they are moving to another...

Of one thing we can be sure. In 5 years from now, your business will be indescribably different from the way it is today. That’s what...

Once upon a time, I was the 7th of 7 people in a company who were asked to proof read a client newsletter – and found 11 typos in the...