UDB I’ve been playing around with “units of dental business” and have started to construct a simple spreadsheet to show the effect of...

Why not give the guys at Smilepod the benefit of your vote? I’ve already registered mine. Here’s an email I just received: “Dear friends...

I love the way Paul Mandon-Gassman takes the lead every time there is a special day in the calendar.

After creating a bit of a tease on Monday, I can now report on the appointment of a new CEO for Integrated Dental Holdings from July...

Here is a great blog post from the team at Blueapple – really using their initiative and thinking like professional retailers. ‘I have a...

I know I’ve mentioned it before – but I get a great sense of job satisfaction when somebody actually tries out an idea I’ve thrown...

Here’s a formula to open a brand new private squat and recruit 218 new patients in the first 6 weeks (during a recession and in the...

My friend Iqbal Kathrada writes to me on Facebook this morning: Hi Chris I visited West field Mall on the day of your seminar and lo and...

Where my biggest thrill was the announcement that Ollie and Darsh had been voted “most attractive practice”. The team have worked so hard...

Client emails me overnight as follows: “Anonymous letter to the GDC, about our recent ad in XYZ Magazine, where the phrase – “ABC Dental...

How happy am I that the following current or former clients have been short-listed: Most Attractive Practice Ollie and Darsh The...

Dentists spend too much time thinking about one type of margin. The margins that are associated with teeth. And not enough time thinking...

As soon as I arrived at the Exeter Chiefs rugby stadium yesterday morning, I somehow knew that the day would be a good one. I’ve been...

Dear Chris, I am just feeling a little unsure as October approaches. This is when Denplan write to all the patients to inform them of our...

…and not when you want me to have it. I was writing this week’s ezine earlier today – and reflecting (as you will see) on television...

My post yesterday about the rapping flight attendant brought a raft of responses – my favourite of which was a pointer at some the...

My favourite comment of the day – from a new client attending our Manchester workshop: “Up until last November I was an associate in a...

Dinner with a client last night in Farnham and, for a change, we decided to walk past Pizza Express and through the door of their sister...

I had a haircut today. Nothing unusual in that – I still have hair on the majority of the top of my head (a big enough majority to win)....