Millennials will represent 40% of the total workforce by 2020. Like it or not, they are critical to the success and sustainability of your business. If they don’t want to work for you, your organisation will die. Louis Efron – Forbes Magazine The reality is that Millennials (age 17 to 37) have an entirely different…
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Aside from the conflicting advice that is emerging from various organisations, you (like me) have no doubt been receiving emails from all sorts of organisations, asking you to double opt-in to continue receiving their newsletters and promotional material. It was time for me to say “no” to the Aston Martin newsletter (I don’t have that…
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Richard Jones is an Orthodontist, industry leader and ex director of Total Orthodontics, one of the leading groups of Orthodontic Practices in the UK.

Besides organising the last three British Orthodontic Shows in the UK, he has also delivered some business courses with Ashley Latter

On this excellent podcast, you will discover

-The steps Total Orthodontics put into place to become one of the leading group of Practices in the UK
-The importance of team and how to get your team on board with your ideas
-How to grow a business, even in the banking crisis
-The importance of looking at your costs and discover one tactic on how to negotiate a good deal with your suppliers.
-The importance of sales & marketing
-AND MUCH MORE

That’s a catchy title for a blog post (always a good idea) and yet the answer is quite simple – be careful who you ask. Yesterday we discussed the job specification for an internal social media evangelist. Today we take a look at The Patient Evangelist. Patient referrals are the least expensive and most effective…
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1. The Dance Over the years I have often been asked “can you fix my team?” and constantly reply with a Steve Covey quote – “if there is a problem with your team, the problem is you.” That sounds a bit “blame ridden” and also seems to offer a full dispensation to team members who…
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Today I’ll be facilitating the second Extreme Business 2018 workshop at the Radisson Blu, Manchester Airport and the 10 practices in attendance will be taking the journey to gain a better understanding of their finances. Following that (and a couple of Zoom calls from the airport) it’s north to Edinburgh and the start of 4…
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What happens is that an existing team member is given the job of leading and managing the internal marketing. That person is usually internet, smartphone and social media savvy, has an open mind and is willing (cheeky) enough to engage patients and ask them for selfies, check-ins, reviews and video testimonials and articles for the…
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Here’s an interesting extract from a client email received yesterday: Chris you should create an Academy and train managers to become SH1T hot managers for dentists like myself to recruit That, given my schedule and commitments, is unlikely to happen any time soon but it does highlight a problem that needs a solution and, hence,…
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