If you are running a three-chair practice with £500,000 in sales and 10 people, you can “wing it” 80% of the time and hold semi-formal...

An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a...

Initially, it seemed there were two phases to getting dental practices focused on internal human interest marketing (and weaning them off...

There’s a quiet war developing between Google and Facebook for our attention when it comes to both writing and collecting patient...

I flew Aer Lingus from Manchester to Dublin yesterday (actually, one of those little aircraft that is really operated by Stobart). The...

So – last day on the road before a week’s vacation including a cottage holiday in West Wales. Gloucester Independent Dental today and an...

In his book “Linchpins”, blogger Seth Godin argues that the best way to progress in an organisation or business is to make oneself...

This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different...

My 16-hour stop-over at home was necessary, primarily to avoid the madness of what would have been 11 consecutive days living out of a...

In my last post I speculated on the inevitability of staff turnover and what to do about it. There are around 26 million British-born...

In 1970, when I began my full-time work as a 16-year old school leaver, I was mentally conditioned by my parents and teachers for the...

One of the more common mistakes I’m coming across in independent dentistry is the internal or external appointment of a person with the...

So first hand eyes on the ground intel reports that attendance at a trade event is down, but certain events – like your practice plan...

What is it about conferences that you grab a relatively early night (22:30 lights out), having had no booze and a carb-free meal – then...

Certainly a great looking show, even if we have been relegated to Hall 3 as the members of The Motorhome and Caravan Show gather for the...

I’m carrying a niggling groin strain at the moment, which means that I’m unable to predict when it will kick in or for how long it will...

Is it me? This morning’s headline in the online summary of the news from The Guardian: “Let Tories lead effort to block “no deal” Brexit,...

Another hugely enjoyable Practice Plan workshop with Sheila Scott yesterday in Maidstone. It’s the second time we have delivered “Top...

Once upon a time, I was visiting a dental practice whilst one of their patients left the building at the conclusion of his Invisalign...

Countdown. Welcome to the final 100 days of 2017, starting today. Take a moment to reflect: Congratulate – what have I achieved so far...