Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will...

A fascinating dinner in Harpenden last night with European and UK Audiologist of the Year, Robert Bieny, founder of Hearing Healthcare...

The only people who ever beat the Casino are those who cash in their chips and leave. The longer you stay at the table, the more likely...

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...

Guest Post from Jonnie Whittle at Clarion Wealth Planning Ltd. But before that – CB here – I’m frequently contacted by people who have...

OK – perhaps a little harsh to describe everyone around (including you) as a liar but bear with me for a moment (I needed to get your...

Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...

Two similarly interesting experiences during our recent holiday, that illustrate an important message about how we set our prices. On...

What exactly is the economic value of a patient in your practice? In business that’s called the LTV – lifetime value. Let’s take the...

Two conversations in the space of one hour. Conversation 1 – former client Caller: “Chris, we grossed £1.2m last year fully private in...

Yesterday I talked about The Message and The Method. Today let’s talk about The Money – how you spend your marketing budget (you do have...

Chatting to a Principal last night about her 3-year business strategy (a former client), she asked me “Chris are you just dealing with...

If you are not in ethical sales. make yourself an indispensable member of the team; go the extra mile; start early; stay late; show...

A big day for me today (and for those who have been working their way through our Get Your Year in Gear (GYYIG) programme for the last 7...

One of the challenges we face whilst running our own business is to stay focused. We are distracted by too many “BSO’s” – bright shiny...

Yesterday we looked at how easy it is to erode your profit margin by careless pricing, discounting, finance and special offers. So how do...

Why am I getting calls from dentists (and their spouses) who are panicking after taking two weeks annual vacation and then discovering...