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What Fougasse teaches us about customer service
Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
- Sep 5, 2018
What you can and cannot train your team to do
Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...
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Chris Barrow
- Jul 11, 2018
Just one day – and just one win away
My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...
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Chris Barrow
- Jun 28, 2018
Breaking news – £15 UDAs and a £10,000 sign up fee – apply now at Mydentist!
Those are the terms that appear to be on offer as Mydentist head-hunt your associates. Back in 2008, when I was Director of Private...
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Chris Barrow
- Jun 5, 2018
8 words that will transform your treatment plan presentations
When presenting a treatment plan, begin with: The best way I can help you is…….
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Chris Barrow
- May 18, 2018
The Campbell Academy – The Year Implant Course 2019
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
- Apr 16, 2018
Today in London I’ll be helping 47 people to understand the numbers in the business of dentist
Today, at The Extreme Business 2018 London workshop – we cover The Money Sessions. Here’s the agenda: Workshop 2 – The Money Sessions...
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Chris Barrow
- Apr 12, 2018
Sponges and Abstainers – identifying types in your team
Have you noticed a couple of behavioural types in your organisation? The sponge – that person who just keeps soaking up new information...
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Chris Barrow
- Apr 4, 2018
Are HMRC closing in on associate self-employed status?
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
- Mar 21, 2018
The Brexit effect on UK dentistry – are NHS associates damaged goods?
Last week I asked whether any of you had felt a difference caused by Brexit. Predictably, responses were mainly “no difference” because...
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Chris Barrow
- Mar 15, 2018
How The Beast from the East sorted the wheat from the chaff
As I read through my clients’ weekly tracker updates and listen to others, I realise that the wintry weather conditions that we all...
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Chris Barrow
- Mar 6, 2018
Why I think staff incentive payments are a waste of time and what to do instead
Before I start, just a heads up to watch out for the latest edition of the “Two Reds are Better than One” podcast, recorded yesterday...
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Chris Barrow
- Mar 5, 2018
Why the recruitment crisis in UK dentistry may force you to shrink your business
Recruitment of dentists (and its knock-on effects) is creating the highest level of disruption in the marketplace right now. There is a...
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Chris Barrow
- Feb 21, 2018
TCO training – how to improve your clinician productivity by 30%
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
- Jan 12, 2018
Using You Tube to promote your practice to dentists and patients
My first question this morning is whether it would be useful to have 80 minutes of Chris Barrow, live and uncut, talking about: tips for...
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Chris Barrow
- Dec 5, 2017
The latest on the dental headhunter and what you need to do about it
An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a...
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Chris Barrow
- Nov 22, 2017
How to spend more time as a master practitioner, without upsetting existing patients
There comes a time in the life of every Dental Principal when you have to admit that you simply cannot do everything any more. Not only...
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Chris Barrow
- Nov 7, 2017
Why staff appraisals are dead – and what to do instead
This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different...
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Chris Barrow
- Oct 30, 2017
How the reversal of the supply/demand curve for associates could spell trouble
In my last post I speculated on the inevitability of staff turnover and what to do about it. There are around 26 million British-born...
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Chris Barrow
- Oct 26, 2017
The inevitability of staff turnover – and what to do about it
In 1970, when I began my full-time work as a 16-year old school leaver, I was mentally conditioned by my parents and teachers for the...
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