Chris BarrowSep 26, 2018What Fougasse teaches us about customer serviceWriting under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...
Chris BarrowSep 5, 2018What you can and cannot train your team to doHere’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...
Chris BarrowJul 11, 2018Just one day – and just one win awayMy weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...
Chris BarrowJun 28, 2018Breaking news – £15 UDAs and a £10,000 sign up fee – apply now at Mydentist!Those are the terms that appear to be on offer as Mydentist head-hunt your associates. Back in 2008, when I was Director of Private...