Back bright and early at The Sheraton and straight into a groundhog day with the delegates.Today’s agenda: Day Two The Patient Experience Session A complete overview of your patient experience to ensure that you are delivering customer service that will generate positive reviews and recommendations. • First digital contact – making it engaging and easy
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To sleep for 10 hours is a rare pleasure for any of us nowadays and I have to say that my Meriton Suites apartment is an extremely pleasant place in which to rest and recuperate from the long journey here. I’ve decided that it’s business as usual before and after my workshops and so The
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This area of Sydney – Zetland – seems to be a collection of steel and glass residential tower blocks, housing a population of Millennials who clearly don’t believe in cooking at home. Admittedly, as my body clock has been cast adrift from it’s usually predictable mooring, I find myself dining at 17:30 in Lucio Pizzeria,
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A very good afternoon from my apartment in Zetland, a southern suburb of Sydney, New South Wales, Australia, where I’ll be based until Monday next. My 21+ hours in the air with Emirates passed comfortably enough, in spite of a 2-hour delay in Dubai whilst a passenger with health problems was treated. One of the
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Over the last 48 hours I’ve been asked to comment on two new dental practice blog posts, both written by team members. My feedback was that they were wonderful because: they weren’t directly about BDS – boring dental stuff; they were authentic and full of human interest; they were well written. Here they are: https://www.christchurchdental.co.uk/too-busy-being-busy/
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. When it comes to dental business needing attention, Smart Dental Compliance & Training
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