Anxieties Cash flow; Workforce resilience; Recruitment; Pay demands; White space; New patient enquiries; Conversion rates; Plan numbers; Multiples; WhatsApp; To do list; Insomnia; Stuff. Opportunities Cloud-based financial monitoring; A culture of excellence; Career pathways with a preferred employer; Structured pay scales and reviews; 90%+ chair utilisation; Internal and Inbound Marketing; Digital TCOs and a digital patient journey; Membership only; Strong adjusted EBITDA; S

My work is changing faster than ever, and artificial intelligence plays a huge role in this transformation. Just one year ago, AI-driven systems handled a smaller slice of my daily tasks. Today, they take on a significant portion of work, from researching the answers to complex questions to assisting in a regular and thorough analysis of my clients' monthly management accounts. Looking ahead, AI will no doubt take on even more of my responsibilities, reshaping how I show up a

It's not very often that I use this blog to write a review or recommendation - but here's a shout out for Center Parcs, Whinfell Forest, Penrith, Cumbria. I've just been there for the Bank Holiday weekend with my eldest son Jon and his family. Accommodation - 10/10; Location - 10/10; Facilities - 10/10; Hospitality - 10/10; Neighbours - 10:10. Ok - made even better by the weather - but from the arrival to the departure every single member of the Center Parcs team made us feel

In private dentistry, cash flow does not improve by accident. It improves when somebody takes control of the numbers and turns them into action. Cash flow problems in private dental practice rarely arrive with a dramatic bang. More often, they creep in quietly. A slower month. A dip in associate production. Empty surgery time hidden inside apparently busy diaries. Rising payroll, energy and supplier costs. Treatment plans presented but not accepted. Plan income increasing wit

Jodie Loveday is an accountant with over 38 years of experience. She now works with Hesketh Healthcare Consultancy, where her eye for detail has helped uncover significant accounting errors in 100% of new dental clients. These errors can often cost practices tens of thousands of pounds and lead to poor business decisions. In this stimulating interview, Ashley and Chris speak to Jodie about three common mistakes she frequently discovers when taking on new dental clients. The t

If you are serious about growth, confidence and creating a dental career on your own terms, this is a very good place to start for the months and years ahead Every so often, a resource lands that does more than share ideas — it sharpens ambition. Manrina’s new e-book is one of those resources. What I Wish I’d Known Starting Out is an honest, generous reflection on the lessons behind a career in cosmetic dentistry. It brings together clinical insight, personal growth, communic

If you do not sit in it, look at the instruments and make deliberate decisions, do not be surprised if you drift off course. The monthly management meeting is one of the most important disciplines in the business of dentistry, and also one of the most badly executed. Too often it starts late, finishes early, arrives underprepared and gets interrupted by exactly the kind of noise it is supposed to control. The result is predictable. Decisions get rushed, pushed back or avoided

One month in, and the mission is already clear, to help more dental professionals build stronger practices, better teams, and a bigger future. A month ago, we brought together two businesses with different histories but a shared conviction, that dentistry deserves better support, better education, and better leadership. One month in, what has become clear is this. The merger was never about combining brands for the sake of it. It was about building something more useful for t

A new marketing manager in an independent dental practice does not need more ideas. They need clear priorities. The real skill is not just knowing what to do, but knowing what to do first. In many independent private dental practices, the first few weeks for a new marketing manager feel deceptively positive. Ideas arrive thick and fast. A patient newsletter. A guide. Social posts. Event support. Team photos. A new email campaign. A compliance update. A referral initiative. No

The smartest dental owners do not lead alone There is one further conclusion I would draw from the conversations I described in my last post. If the next few years are going to demand calmer leadership, tighter systems and better decision making, then no owner should try to do that in isolation. One of the great dangers in business ownership is that you can become trapped inside your own perspective. A difficult team issue feels personal. A dip in utilisation feels alarming.