Category: Staff

If you are running a three-chair practice with £500,000 in sales and 10 people, you can “wing it” 80% of the time and hold semi-formal meetings to create structures and protocols 20% of the time. If you are running a 6-chair practice with £2m in sales and 20 people, you can “wing it” it 20%…
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An interesting conversation with a travelling implantologist yesterday, who revealed that one of his sessions was interrupted by a telephone message, asking him to call a number in connection with “an urgent clinical crisis”. Concerned and confused, he dialled the number, only to discover a head-hunter from a national dental corporate asking if he would…
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In his book “Linchpins”, blogger Seth Godin argues that the best way to progress in an organisation or business is to make oneself indispensable. He created a Linchpin Manifesto which I share with you this morning – a mantra that your very best team members will identify with in an instant and “the rest” will…
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This question came in last night from a Practice Manager: Its staff appraisals time, my Principal wonders if you have a different approach or any ideas on this? So, on reading this, I smiled to myself at the memory of conversations in the 90’s that formed my thinking. Technology changes – people don’t change much. You…
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In 1970, when I began my full-time work as a 16-year old school leaver, I was mentally conditioned by my parents and teachers for the possibility that the company I joined (The Friends Provident & Century Group) could become my employer for life. That after 49 years of diligent endeavour, I would retire in September…
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One of the more common mistakes I’m coming across in independent dentistry is the internal or external appointment of a person with the title “marketing manager”, followed by the abandonment and isolation of that person by the rest of the team when it comes to spotting and collecting marketing collateral. “Now that “Mary” has the…
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