Chris Barrow’s Blog

All problems exist in the absence of a good conversation
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      • Sonya Hamill mini-business card
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    • The Smile Check
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    • The end of treatment letter
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    • Reactivating dormant patients

Telling a story

Chris | February 9, 2010

Perhaps the best the most interesting TV advert aired during the Superbowl was by Google, who managed to achieve the video equivalent of a Tweet, telling a story in just a few seconds.

It reminds me that our reports, recommendations, treatment plans, marketing and articles need to be brief in this age of soundbites.

People, clients, patients will no longer tolerate overload of information.

Keep it brief.

Tell a story.

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Chris Barrow’s week of Twitters

Chris | February 7, 2010
  • A lovely evening with Guy Levine and the team from Ollie and Darsh – and so to bed…. #
  • A Sunday of rest and preparation – for the real return to reality tomorrow – we slept for 12 hours last night – yikes! #

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Chris Barrow’s week of Twitters

Chris | January 31, 2010
  • Shopping! http://bit.ly/bYZanA #

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Chris Barrow’s week of Twitters

Chris | January 24, 2010
  • wakes up in Manchester – flies to Edinburgh #
  • Cullen skink for lunch. Lovely. #
  • advice to a client who called "in distress" – don't let a yapping well-poisoner spoil your day #
  • First day this year I have worn a business suit – very strange #
  • Success in the good times is easy. Success right now is a real talent. It can be done. #
  • Haggis and potato cakes #
  • Back on the hobbit flight and heading South. Hoping to watch the game later. #
  • Last day of work – finish line 16:30 – much to do! #
  • Bristol Airport en route to Newquay and it's snowing #
  • Breakfast in Gatwick. Not gone yet! #

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Essential delegation

Chris | January 21, 2010

Here’s where my essential personal assistant Phillippa Goodwin becomes such a valuable asset.

Virgin Atlantic flight delayed.

Connecting flight in Barbados now impossible.

Next flight to the BVI is a day later.

Hotel tonight buggered.

Swimming with dolphins tomorrow buggered.

By the time they all open, I’m on a flight.

One phone call – sorted.

Priceless.

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The end of Bling

Chris | January 20, 2010

There is a growing sense that all of those “bling” practices that emerged in the boom years may be catching a severe cold in the harsh reality of 2010.

I’ve noticed a rise in enquiries from this genre, asking for help either in growing, changing or to be rescued.

There is a move towards advanced restorative dentistry, delivered in a business class environment but don’t miss out on the affluent family Market.

Watch this space.

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The Great Eight

Chris | January 19, 2010

PastedGraphic7.tiff​

Eight products/services that are selling like hot cakes in dentistry:

  1. Whitening
  2. Facial Aesthetics
  3. Cerec
  4. Invisalign
  5. Incognito
  6. Smile Makeovers
  7. Dental Implants
  8. Denture stabilisation

Questions

  • are you selling these products and services?
  • are you SEO’ed and/or PPC’ed on them?
  • do you have a KEDO for each of them?

If not – you are in the wrong place.

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The weird thing about being a coach

Chris | January 18, 2010

A client writes to me this morning as follows:

“Probably sound silly but would you mind reassuring me that I really can contact you with questions?

I write e-mails and then delete them because I think the questions aren’t good enough/you hear all this all the time/you are exhausted already (blog)/this will bore you/etc etc I’m not sure what the VBC member can reasonably expect. (Yes I know it says unlimited). In fact I’d better shut up now and send this quickly before I change my mind.”

VBC means “virtual business coaching” – a group of clients who invest in my services as a coach via email and telephone (plus access to all my intellectual property).

It has been a problem for 15 years now – the clients who pay for coaching and are then fearful of asking questions.

Sounds crazy – yes?

Factors:

  • client thinks the question is too basic
  • client thinks that because I have written about being exhausted at the end of a busy week – they don’t want to trouble me
  • client thinks that I was joking when I said “unlimited access”

Its like a leisure club (which is why I called it the “coaching gym” originally.

  1. See the club benefits
  2. join the club
  3. pay the fees
  4. get into the habit of going for a while
  5. get out of the habit of going
  6. keep paying

How daft is that? And yet how many people do it?

Its how a leisure club stays alive – 15,000 members and only 50 there at any one time.

Personally, I’d prefer the clients to attend the coaching gym – I get bored otherwise.

So – unlimited means unlimited.

Please visit my gym!

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Chris Barrow’s week of Twitters

Chris | January 17, 2010
  • Wondering what adventures this week will bring – just about to take Annie to work – a rare pleasure #
  • Gale-force winds in Cornwall this morning – and snow forecast later – I have to get out of the county before it starts! #
  • quick early lunch at Sedgmoor – no snow yet #
  • At last! A car wash that's open. 300 miles from home. #
  • In the West End with a Jack Daniels, a bowl of fruit and a good book http://bit.ly/4T2HRl #
  • And completely the wrong location! http://bit.ly/84Rfwb #
  • Snowing in the West End this morning – what will the day bring? #
  • I know I have a lot on my mind but why have I just covered my head in shaving gel and not styling gel? #
  • emails all catched up – off to Pret a Manger for my breakfast, trudging through the snow… #
  • long but very productive day – my thanks to Cathy Johnson for her unique ability – this evening I am really tired #
  • off to build a marketing plan for a cracking dental practice #
  • My feet are frozen #
  • hot monsoon shower – fab-u-lous #
  • one and a half days at home and a "to do" list that is overwhelming me… #
  • sometimes you just have to get out of bed and do the work instead of laying in bed and thinking about it #
  • feeling righteous and very satisfied after 4 hours of personal organisation and preparation – now toast.. #

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Fab graphic from Gigacom

Chris | January 17, 2010

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« Previous Entries

What I'm Doing...

  • just about to start a day's business coaching with a superb Scottish private practice - the best getting better! 4 hrs ago
  • we cannot begin to move forwards until we forgive ourselves 6 hrs ago
  • letting the train take the strain - over 125 emails answered - well worth the ticket. 21 hrs ago
  • More updates...

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Favourite blogs by dentists

  • Alex Jones – Penistone Dental Care
  • Chris O'Connor
  • David Cunningham – Spring Grove Clinic
  • David Horobin – Chapel Road Orthodontics
  • James Hamill – Blueapple Dental
  • John Chao – Alhambra Dental (USA)
  • Marcus Spry – Fresh Dental Care
  • Mark Hughes – Harley Street Dental Studio
  • Megan Hatfield – Wetherby Orthodontics
  • Nadim Majid – Lifestyle Dental
  • Ollie and Darsh
  • Rhod and Emma John – Absolute Dental
  • Richard Charon – St Mary's House
  • Richie Fretwell – Guidepost Dental
  • Simon Thackeray
  • The Dental Team
  • The team at Absolute Dental
  • Uchenna Okoye – London Smiling

Favourite dental web sites

  • Absolute Dental – Devon
  • Aesthetics
  • Ashby Dental
  • Ben Pearson Dentistry
  • Blueapple Dental
  • Bow Lane Dental – London City
  • Chapel Road Orthodontics – Bexleyheath
  • College Street Dental Practice
  • Dream Implant Clinic
  • Elmsleigh House Dental Clinic
  • Endo61
  • Fresh Dental Care
  • Harley Street Dental Studio
  • Jeremy Isaac – Port Talbot
  • Linden Dental Centre – Basingstoke
  • London Smiling
  • Maple House Orthodontics
  • Ollie and Darsh
  • Penistone Dental Care
  • Quality Orthodontics – Solihull
  • S10 Dental
  • Smile Essentials – Leicester
  • Spring Grove Clinic – Glasgow
  • Ten Dental – Clapham
  • Thaxted Dental Centre
  • The Courtyard Clinic
  • The Courtyard Huddersfield
  • The Orthodontic Centre – Cardiff
  • The Orthodontic Centre – Doncaster
  • The Smile Spa
  • Wendy Sandeman – Dorset
  • Wetherby Orthodontics
  • Whelby Healthcare – Essex
  • Yasmin George – Surrey

Favourite hotels

  • Hilton London Tower Bridge
  • Melia White House – Regents Park, London
  • Perantzada – Ithaca, Greece
  • Thorpe Park – Leeds

Favourite sites - other businesses

  • Face and Body Clinics
  • One Less Desk

Other training, consultancy and coaching services for dentists

  • Absolute Training
  • Base Creative
  • Blue Horizons
  • Cathy Johnson Design
  • Dental Design
  • Dental Design and Planning Consultants
  • Dental Focus
  • Designer Dental
  • Fooco – video on your website
  • Meredith Marketing
  • Nationwide Dental Construction Ltd
  • Suzy's Suite

Personal Favourites

  • Box of Crayons – Michael Bungay Stanier
  • Bridge 2 Aid Tanzania
  • Curry Leaves
  • Kimberly Black – my technology guru
  • Manchester United Football Club
  • Michael Myerscough – my personal coach
  • My essential personal assistant
  • Oliver Sweeney
  • Seth Godin’s blog
  • The Coolhunter
  • The Coolhunter – hot ideas
  • Wired Magazine
  • XE Currency Convertor

Professional Favourites

  • Action Plan Marketing – Robert Middleton
  • Chris Barrow articles in Dentistry Magazine
  • Dentistry Magazine
  • Evan Carmichael’s Mastermind Group blog
  • Integrated Dental Holdings

Recent Posts

  • Telling a story
  • Chris Barrow’s week of Twitters
  • Chris Barrow’s week of Twitters
  • Chris Barrow’s week of Twitters
  • Essential delegation

Recent comments

  • joey bailey on The Smile Check for hygienists
  • pahlbod on The end of treatment letter
  • Dr Smiles on Just back from The Private Dentistry Awards

Now Reading

Planned books:

  • The Siege Of Krishnapur by J.G. Farrell
  • 1415 – Henry V\’s Year of Glory by Ian Mortimer

Current books:

  • Wolf Hall

    Wolf Hall by Hilary Mantel

Recent books:

  • Under the Dome by Stephen King
  • The Magnetic North – notes from the Arctic Circle by Sara Wheeler
  • A Week in December by Sebastian Faulks
  • The Strain by Guillermo Del Toro
  • Free – the future of a radical price by Chris Anderson

View full Library

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