Great clients bring out the best in themselves. Let me share with you an example from yesterday. I met with Neil Harris at HRS Dental Care for a “Q4” review of what has been an exceptional year of development. Having looked at this year’s performance, we then moved to 2019 and I was prompted to
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I broke my own rules over the weekend and decided to work Saturday until such time as I had reached email inbox zero. The perfect imperfectionist is allowed to do that – aiming to be on target with calendar management 80% of the time – not beating themselves up when the plan fails 20% of
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“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an insatiable curiosity around who people are and what makes them tick. Goodness knows why – only child syndrome or something. Last night, after Sheila and I had been
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One of the many pleasures of training, consultancy and coaching is when you get to combine some serious teaching with a bit of fun. Today is the penultimate performance of the revival tour of the smash hit Top Hats, Toast & Moments of Truth, with my friend Sheila Scott who will be back on stage
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Stuart Thomson is a partner in Brite Dental who own 6 surgeries in Glasgow and Edinburgh.

Before joining Brite Dental, Stuart spent his whole career either working in the restaurant or the hotel industry, and because of this has brought many innovative ideas and strategies to his dental business. Stuart is simply a gem and shares so many ideas on this podcast that will help improve your turnover and profits. Have a big pad and pen ready – you will need them!


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I did write a Goodreads review of Seth Godin’s latest book “This is Marketing” but feel motivated to make further mention of this excellent publication. “This is Marketing” is a compilation of many of things we have read in his blog and heard in the “Akimbo” podcast but serves as a timely reminder of his
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Friday morning and my second of three consecutive 04:00 alarm calls – ouch. Sometimes the calendar happens like that and today’s early start occurs because around 6 weeks ago my lovely wife broke her finger and I had to cancel a trip to Sligo at short notice to be husband and pet-owner in attendance whilst
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On prices – here we have the eternal juxtaposition of science (well, mathematics) and emotion. Mathematics says “this is the price to make it profitable”.  Dentists are scientists and so you would expect them to have a spreadsheet to work that out. But they rarely do. Emotion says “this is the price I am confident
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