The tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down, strung up or criticised because they have been classified as superior to their peers. (a Wikipedia definition). So here’s a dark side to the Australian dental culture. There are some dentists who are ready and waiting…
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Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at Spa Dental in the city’s Central Business District (CBD). I’ll not go into the detail here as that’s confidential but suffice to say that I sat down with…
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Even though it’s Sunday and I’m very tired after 2 days of workshop delivery, who could possibly miss the world’s biggest fun run? 80,000 runners congregate in Sydney’s Central Business District this morning on a beautiful crisp, clear winter’s day, to raise huge sums for charity and stretch themselves physically. The event is open to…
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Back bright and early at The Sheraton and straight into a groundhog day with the delegates.Today’s agenda: Day Two The Patient Experience Session A complete overview of your patient experience to ensure that you are delivering customer service that will generate positive reviews and recommendations. • First digital contact – making it engaging and easy…
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To sleep for 10 hours is a rare pleasure for any of us nowadays and I have to say that my Meriton Suites apartment is an extremely pleasant place in which to rest and recuperate from the long journey here. I’ve decided that it’s business as usual before and after my workshops and so The…
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This area of Sydney – Zetland – seems to be a collection of steel and glass residential tower blocks, housing a population of Millennials who clearly don’t believe in cooking at home. Admittedly, as my body clock has been cast adrift from it’s usually predictable mooring, I find myself dining at 17:30 in Lucio Pizzeria,…
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