A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been given to us for a purpose, and an artist must feel this more intensely. All that happens to us, including our humiliations, our misfortunes, our embarrassments, all is given
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I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding in place and intended to “buy practices with a view to creating a micro-corporate that will be sold in 5 years.” The great thing about Showcase is that I can
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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Dr. Gina Vega

Ashley and I were delighted to catch up recently with Gina Vega, Principal of Bishopsgate Dental Care. Here’s how Gina introduced herself in my Kindle e-book The Female Principal back in 2016: “When I was eight years old, back in Mexico, I decided that I wanted to be a dentist. Don’t ask me why I
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There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The risk, of course, being that a certain demographic of listeners won’t understand what I’m on about. For those of us old enough, the idiom relates to what happens when the stylus
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It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority management. If we work too many hours and don’t get to see our family, it’s because we have prioritised work first. If we never get to the end of
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I’m grounded this morning, at home looking after Annie, whose curious incident of
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I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He is the Principal of a small family-owned practice in a rural area, providing a range of private treatment options – a membership plan and fee per item treatment as required.
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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