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Financial

FINANCIAL

Analytics

The Complete Money Course

2hrs 40mins vCPD

In The Complete Money Course Chris shares a series of simple steps to take complete beginners on the journey from a blank sheet to a complete understanding of just how money flows through a dental business.

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The sensitive issue of staff bonuses

45mins vCPD

A complete overview of the psychology of bonuses and how you can avoid some of the common mistakes that owners make.

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The 27 Habits of Champions League Practices

35mins vCPD

CB takes an up to date look at what is currently separating the top 20% of practices from the rest.

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Your January Price Rise

33mins vCPD

Chris attacks the controversial subject of the January Price Rise for your fee per item list and your dental plan payments.

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The Effective Accountant - with Alan Suggett

33mins vCPD

In this comprehensive interview with Alan Suggett, Dental Accountant at UNW, we discuss EBITDA, the real reason dentists approach Alan for help and much more.

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How to have profitable conversations with your patients

49mins vCPD

In this interview, Simon shares with his his philosophy for patient communication, including the 3 common mistakes made and his 3 top tips for improvement.

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The Associate Remuneration Playbook

48mins vCPD

In this live demo, I explain the rationale behind and the calculations involved in achieving a “win:win” solution, when it comes to discussing remuneration.

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32mins vCPD

In this month's tutorial, CB shares his thoughts on the breaking news about rising wage and inflation, the recruitment and retention crisis and associate taxation.

Pay scales, and how to make a million!

Marketing

MARKETING

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The Complete Marketing Course

3hrs 22mins vCPD

A complete guide to internal relationship marketing in dental practice. Includes modules on social media, newsletters, and low-cost internal marketing.

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Recession Marketing in the Year of Covid-19

42mins vCPD

We look at why so many Practice Owners feel unable to give the necessary time to their marketing activities in the current climate, and some tips on how best to approach your marketing in the current climate.

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Three Spreadsheets to keep your marketing on track

22mins vCPD

Three Excel templates that can help your marketing team to keep track of what’s happening, when it should be happening and how you are progressing.

Travel Blog

Blogs, Vlogs and Podcasts - a beginners guide

32mins vCPD

Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.

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The 12-point recommendation checklist to massively increase patient referrals

47mins vCPD

The 12 systems that need to be embedded in your practice to make the most of the most valuable (and least expensive) way to grow your business.

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Low cost marketing in the return to work phase

32mins vCPD

Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.

Video Camera

The continuing importance of the Practice Video in marketing

42mins vCPD

Jem talks us through his top tips for getting the best out of your video marketing. Plus a special offer for Extreme Business members.

Patient experience

PATIENT EXPERIENCE

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Moments of Truth in The Patient Experience

1hrs 44mins vCPD

How to make sure that your patients become brand ambassadors, advocates and your unpaid salesforce.

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The Philosophy and Practice of the Digitised Patient Journey

42mins vCPD

An Interview with Marcos White. How I grew my practice by 107% over 5 years by embracing digital workflow.

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Adding life to your treatment plans - the role of Powerpoint

44mins vCPD

Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.

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Mastering the End of Treatment Review

45mins vCPD

We look in detail at The End of Treatment Review - why it is so important, what type of patient you should ask, what to say and how to prepare.

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Overcoming objections at the point of sale – a quick guide

39mins vCPD

A complete guide on how to answer patient concerns and objections at the point of sale”. A tutorial suitable for clinicians, TCOs & team members who are involved in the POS conversation.

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The Complete Guide to Dental Plan Implementation

1hr 32mins vCPD

In this extended series of interviews with Matt Hadman from Practice Plan, I create a one-stop guide to every aspect of Dental Plan implementation.

Caring Child

Building the health-centred practice

44mins vCPD

An interview with Sheila Scott, who I persuaded to come out of retirement for an hour and share some excellent ideas on building the health-centred dental practice and VERY profitable hygiene departments.

Leadership

LEADERSHIP AND MANAGEMENT

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Putting people first in your dental practice

45mins vCPD

An interview with Guy Deeming at Queensway Orthodontics. They have survived and prospered against huge odds and I wanted to lift the bonnet and look inside Guy to ascertain how he did it and what drives him forward.

Team Meeting

10 Top Tips to share with your team as we approach the Return to Work

42mins vCPD

Chris Barrow's top tips to share with your team in the Return to Work phase following lockdown.

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Everything you need to know about creating a Champions League team

48mins vCPD

In this tutorial Chris looks at 5 essential steps in creating a Champions League team, including the ideal schedule for team communications.

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How your support team can stay effective and efficient

47mins vCPD

My objective was to share some insights that would be useful for owners, managers and TCOs in how to stay on top of their workflow during the challenging times we all face.

Reviewing CVs

Recruitment, Retention and Remuneration

39mins vCPD

In this month’s tutorial I'll be looking at good ideas to keep your existing team in place and to be viewed as a preferred place to work.

Serious Conversation

Dealing with difficult conversations in the return to work phase

41mins vCPD

This tutorial is focused on managing other people’s performance and behaviours and recognising the unique pressure that exist in the current dental climate.

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Gratitude, Impact and Drama - a big conversation about other people’s behaviours

46mins vCPD

If you have people who look to you for leadership, this tutorial will improve your skills. Understanding The Drama Triangle will help you to lead and manage other people in a mature way.

Kayaking at Sunrise

Health, Sanity, Communication and Busyness: a guide to lockdown survival

53mins vCPD

Join me for a very candid look at how I propose to keep myself going during lockdown - and what you can do to help yourself.

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Building the 100-year dental practice 

52mins vCPD

An interview with Colin Campbell. In a world in which I spend a lot of my time discussing with old friends which corporate they should sell to - it’s refreshing to hear the perspective of a Principal who envisions a business that will outlive him.

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The Practice Manager's Covid Comeback

36mins vCPD

Cara shares with us a brief personal history before detailing how the team at Christchurch were able to recover pre-Covid turnover figures just weeks after their Return to Work.

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How to build an effective, cohesive team

41mins vCPD

An interview with Alison King of Bespoke HR. Alison discusses the 4 characteristics essential for an effective team, and how to be a great leader.

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Understanding what drives other people’s emotional performance and behaviour

45mins vCPD

In this conversation, Rachel Turner - my business coach - explains The Karpman Drama Triangle - created in the 1960s as part of the transactional analysis movement.

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The March Attack and The New Innovators

41mins vCPD

How to take March 2021 by the horns - and make your practice a winner for the rest of this year.

Personal Development

PERSONAL DEVELOPMENT

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7 steps to making a fresh start (any time you are ready)

33mins vCPD

CB covers 7 steps to really getting yourself ready for a new challenge. In a time-starved era, this guide to “getting go” is an invaluable resource and CB shares his personal answers to the many questions asked by way of example.

The Time

7 steps to effective time and task management

53mins vCPD

I hear lots of owners and managers telling me that they “don’t have enough hours in the day” and that they are “too busy to get the important work done”. If this is you, then you will love this tutorial.

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Get Your Year in Gear

57mins vCPD

I deliver a step by step process to making next year your best year yet in just 60 intensive minutes.

Image by Dominik Scythe

Covid-19, PTSD and The Chimp Paradox - how to get through it without burning out

38mins vCPD

A tutorial on dealing with the effect that the current pressure is having on many owners and managers.

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“Change the way you look at things and the things you look at will change”

44mins vCPD

In this interview with Krishan Joshi of Dental Focus, we discuss the way he pivoted his business at the onset of COVID-19 and how he has changed his outlook for the better.

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What makes your team members perform at their best?

39mins vCPD

An interview with team training expert Tracy Stuart on how to get the best out of yout team and understand their performance and behaviour.

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The Power of Resilience

38mins vCPD

An interview with my Business Coach Rachel Turner on what makes a resilient leader and the necessary qualities for overcoming 

Strategy

STRATEGY

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The Apprentice Dentist - an Owners view

56mins vCPD

A webinar with Dr Derek Van Staden. A complete guide to hiring an apprentice dentist and the benefits for your practice of doing so, from an experienced practice owner.

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Building the 100-year dental practice 

52mins vCPD

An interview with Colin Campbell. In a world in which I spend a lot of my time discussing with old friends which corporate they should sell to - it’s refreshing to hear the perspective of a Principal who envisions a business that will outlive him.

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Building the business class practice and recruiting and mentoring apprentice dentists

54 mins vCPD

A webinar with Dr Neil Harris, HRS Dental Care. A complete guide to the hygiene pop-in system and recruiting effective apprentice dentists successfully.

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How to build your GDP referrals

- a quick guide

1hr 1min vCPD

Our top 5 tips for building your GDP referrals and local network using social media, your website, Study Clubs and more.

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Building a GDP Referral Business in 2021

46mins vCPD

As I look around practices, those who do take referrals are as busy as ever - so there is every reason to build this in to your product/service mix - there are GDPs out there looking for help and patients looking for solutions.

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The dental polymath - an interview with Tony Kilcoyne

46min vCPD

Here’s a man who has proved that my constant advice to clients to “focus and simplify” simply doesn’t apply when, like a master in the art of living, you are having so much fun.

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The top 10 innovations I'm seeing in dentistry

36mins vCPD

Settle in and listen to my countdown, from #10 to #1 - and learn what I believe is going to give you the competitive edge in the dental market next year - and beyond.

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A guide to your 90 day planning

36min vCPD

In this tutorial, CB shares with you an evergreen guide to setting goals for ANY 90-day period, whether it’s Q1, Q2, Q3 or Q4.

Digital Dentistry

DIGITAL DENTISTRY

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The Philosophy and Practice of the Digitised Patient Journey

42mins vCPD

An Interview with Marcos White. How I grew my practice by 107% over 5 years by embracing digital workflow.

On a Video Call

More Profit in less Time in orthodontics using virtual patient consultations

44mins vCPD

An interview with Dr. Rachel Seed. Like so many of my clients, Rachel was an early adopter of virtual consultation platforms during lockdown.

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What’s happening now and next in the world of 3D printing in dentistry?

52 mins vCPD

In this live webinar, I quiz James on his introduction to and development of 3D printing as it applies to the worlds of models, ortho, surgery and dentures, plus a Q&A.

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Dental Monitoring - the “game-changing” benefits to both dentist and patient

54mins vCPD

Whether you are an orthodontist or general dentist, clinician, manager or team member - if your passion is high for innovation, if you love a game-changer, you will love this conversation.

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