I have over 100 Principals and managers who are invited to write a weekly progress report – The Extreme Weekly Tracker – as a catharsis...

Friday’s Dublin workshop was the third in a series for a group of 7 independent orthodontic practices who have “clubbed together” to do...

Somewhat of a shock to the system this morning as my alarm call is 04:20 so that I can catch an early train down to London. Today I’m...

Today is the first Monday back at work for many people – the first full working week of the year. It’s still not too late to think about...

Whilst appreciating that there will be some who have worked during the Christmas and New Year period, many like me will be back to their...

What’s actually going on in your practice when it comes to internal marketing and new patient conversion? Here’s what your internal...

Monday morning and for many of us the last full working week of the year. Over the last month, in almost all of the weekly tracker...

Behind all the negative press on data security, the social media platforms owned by Mark Zuckerberg continue their influence in our day...

Great clients bring out the best in themselves. Let me share with you an example from yesterday. I met with Neil Harris at HRS Dental...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I was talking to a Principal the other day who admitted that she had been too busy to update the practice financial analysis reports...

I’m sorry if you’re not an Apple user but stick with me because what I have to say is relevant even if you use those less fashionable...

The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in...

The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other...

There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The...

It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority...

I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

Well I haven’t won the lottery (which may have something to do with not having bought a ticket, rather than my iPhone not listening to...