I’ve been in two minds about writing this post since the events described, which happened less than 24 hours ago. Having slept on it – I...

You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up...

I’ve observed that, in a coaching meeting, there is very often a moment when a light bulb flashes in the client’s head and they suddenly...

It took a significant accumulation of social drinking in the months (yes, months) up to Christmas and New Year to convince me that Dry...

Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training...

What exactly do you believe in – and how would I know? Last weekend Annie and I visited the The Trafford Centre to help her search for...

One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...

My lunchtime bike ride yesterday had taken me no further than 3 miles from home when I suffered my first puncture of the year outside...

“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an...

The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in...

A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been...

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

I was delighted to receive this unsolicited email on my return to work this week, from Amy Piper at The Briars Dental Centre in Newbury...

Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...

Good morning – it really is good to be back after the FivegoForth Land’s End to John O’Groats charity bike ride. I’m already getting the...