In this month’s episode of The Two Reds are Better than One Podcast, we’re tackling what’s on everyone’s mind right now — the economy. With the UK budget announcement just around the corner and practice owners already seeing more white space in their diaries, it’s clear things are tightening up out there. Patients are thinking twice, delaying treatment, and it’s becoming harder to keep things moving at the same pace as before. But it’s not all doom and gloom. In this episode,

A shiny new terminal with the same old indifference I know I posted about this on social media yesterday afternoon - but I cannot help but repeat my dreadful experience at Manchester Airport, en route to Dublin. Aer Lingus, along with a number of other airlines (including Jet 2), have relocated to the bright, new, shiny £1.3 bn Terminal 2. As I walked in and saw the extensive Jet 2 check in area, my first thought was that I may return to them for our annual pilgrimage to Gree

Are you using AI to record your patient conversations yet? Yesterday I shared my experience whilst joining MyGP Clinic, a local provider of private GP services. On arrival at their reception on Saturday morning, having chatted with their receptionist and checked in, I noticed a sign on the front desk, indicating that I would soon be meeting with Heidi.ai as well as my doctor. Dr. Mike Rampling appeared from his consult room and walked over to shake my hand and introduce hims

How one WhatsApp conversation earned my loyalty — and £45,000 of lifetime business You may recall me writing a few weeks ago about how the local BUPA/Enigma Healthcare clinic "blew it" when I made an enquiry about PrivateGP services: "Just go and look at the website." I've now signed up for a couples contract at MyGP Clinic - an alternative provider in the area - and, as I speculated in the original blog post, BUPA didn't just lose me as a patient for one year - they lost th

Turn hesitation into action with simple changes to your patient journey this autumn This Friday morning the media continue with speculation that the Chancellor will break Labour's Election promises (again) and raise either the basic rate and/or higher rates of personal tax on 26th November. Based on historical experience, this is either us being softened up, ready for the blow - or a clever tactic to create gratitude when the axe falls elsewhere. I suspect the first is more l

Not all popularity pays: four clinician types every practice must address I hear this a lot..... "We have a self-employed clinician who is popular but not profitable." On deeper investigation: Been with us for years; Very popular with the patients and the team; Has been offered additional training to improve clinical capability and/or communication skills did the training but it has had little effect didn't do the training, citing lack of time Consistently delivers an average

If it's worth £36 a night for the dog, what are your teeth worth? On our return from holiday in Canada, we picked Sami up from Newgate Kennels and Cattery on Monday afternoon and, after paying the bill, were handed a price guide for January 2026, representing a 24% fee increase on canine accommodation. 24% - woof! That's a big increase. Along with the price guide, a covering letter from the Owners: "Since we welcomed our first guests 76 years ago, the founder of the business,

Even coaches crash – but recovery starts with honesty I'm not going to hide it - I'm completely burned out (actually, it probably shows)....

If I’m honest, I’ve often seen tech and AI as adjacent  to leadership — useful, but not central. An operational layer. Something for the...

All crms work when your team put in the training and the hours Imagine this conversation.... Dental Practice Owner: "I've decided I'm...